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Director, Student Health Services

January 14 2020
Industries Education, Training
Categories Health, Medical, Education, Library, Management, Consulting, Education, Training, Healthcare, Human service, Medical, Administration, Management, Nursing, Social Work, Counselling, Psychology, Management staff
Toronto, ON

Employment Terms: Full-time, Permanent

Start Date: February/March 2020

Founded in 1829, Upper Canada College is a leading independent school for boys SK- Grade 12, located in the heart of Toronto. The College offers a rigorous academic program and broad co-curricular opportunities to engage students and teachers. Our students are motivated and supported by a well-resourced, exceptional faculty, who bring a diversity of life experience to an exemplary professional learning community.

Position Overview:

The Director, Student Health Services leads the development and operations of the health centers at both the Senior and Preparatory School, providing oversight of the department to ensure that health services and support of student wellbeing are effectively provided by a team of nurses, counsellors, and a psychologist for any student at UCC as needed.

To lead, develop and manage the services, policies and practices provided by the Prep and Upper School Health Centres to ensure a standard of excellence in the support of physical, cognitive, emotional and social wellbeing for students K-12.

Key Responsibilities and Tasks:

Help to establish a culture of teamwork, collaboration, mutual respect, and a fundamental belief in our Vision, Mission and Values:

  • With the Dean of Student Life & Wellbeing, provide leadership in moving the Prep and Upper School Health Centres towards a whole school model in support of students on their respective journeys to becoming their best selves;
  • Lead all responsive supports for wellbeing and contribute to the development and delivery of proactive programming to support student wellbeing; 
  • Be present and visible in the Health Centre and the College during working hours, and act as a role model for the community;
  • Forge and maintain strong, collaborative working relationships with employees in general, but particularly all employees in key partnership departments (Assistant Heads, Boarding, CFL, Student Affairs, etc.).

Lead the delivery of all employee related processes and programs in the department:

  • Foster a culture of care, growth, collaboration, best practice and excellence in the support of boys' wellbeing;
  • Provide leadership to the department including hiring (with the Dean of Student Life & Wellbeing), training and development, assessing performance, determining mentoring and coaching needs, assigning and evaluating work, and providing constructive feedback for all Health Centre personnel;
  • Lead the Growth and Evaluation process for all department members by modeling a culture of continuous learning and growth;
  • Support employee wellbeing, health & safety, change management, employee engagement and diversity & inclusions priorities are delivered; 

Management of Health Centres:

  • Foster a supportive culture of care, growth, collaboration, and excellence in both the Preparatory and Upper School Health Centres;
  • Work toward creating a collaborative, whole school approach to student care;
  • Manage health services staff to ensure comprehensive care programs are in place for boys in their care;
  • Oversee the day-to-day operations of the Health Centres;
  • Lead the process of maintaining accurate and thorough documentation for students in the care of the Health Centres, to a standard that meets or exceeds all professional and legal requirements;
  • Effectively collaborate with Health Centre personnel and employees across other departments of the school in the development of policies, practices and processes that meet or exceed all professional and legal standards and supports the delivery of excellent student services in the realms of physical, mental, emotional and cognitive wellbeing; 
  • Support team members in the Health Centre in the delivery of best practice in the field of wellbeing related student services;
  • Manage services and care provided by contracted school physician.

Day-to-day operations:

  • Liaise collaboratively with key school personnel (Principal, Head of Upper and Prep,  Assistant Heads of both Upper and Preparatory Schools, Dean of Student Life and Wellbeing, Dean of Academics, and Director of the CFL, and others) to ensure all medically reported incidents/illness are effectively communicated as needed;
  • Manage the Health Centre operations, including developing regular communications using a variety of media to communicate service and activities and promote health and wellbeing for the school community;
  • Maintain consistent working hours to support Health Centre personnel;
  • Manage the rotation of all Health Centre personnel to ensure medical and counselling coverage at both the Preparatory and Upper School Health Centres during school hours;
  • Coordinate and staff special programs elements (e.g. immunization clinics, First Aid Training, etc.);
  • Responsible for managing and monitoring the Health Centre budgets;
  • Ensure all equipment and supplies are in inventory and in good working condition;
  • Report and monitor maintenance requests, general damage, and other facility-related problems;
  • Chair weekly meetings with Health Centre personnel and other departments involved in the care and wellbeing of students;
  • Represent the Health Centre on committees and at meetings related to student care and support (eg. Preparatory and Upper School Student Support Committees.).

Student Care:

  • Coordinate care for student illnesses and/or injuries with Health Centre team members and other personnel where appropriate;
  • Develop, implement and oversee a case management approach for all boys requiring Health Centre care; one in which the advisor is the primary case manager;
  • Facilitate and support the development of any necessary approaches to address public health issues that could effect students and the community; 
  • Work in collaboration with the Athletics department to ensure the safety and wellbeing of students with injuries and throughout their recovery period; 
  • Survey students and staff to identify improvement issues and needs;
  • Oversee services and support delivered to boarding students by school physician. 


  • Responsible for dealing with the Ministry of Health and ensuring that UCC's is compliant in all respects;
  • Prepare reports and ensures medical files are kept accurate and up to date on all students;
  • Active member of the Health & Safety Committee;
  • Develop indicators and mechanisms to measure and track the success of student wellbeing services.

Training & Programs: 

  • Work collaboratively with the advisors, Coordinator of Wellbeing Programs , Director of Athletics and CAS, CFL, Assistant Heads, and Dean of Student Life and Wellbeing to support the development and delivery of the school's approach to student wellbeing;
  • Support curriculum training requirements on health education for students across both campuses;
  • Coordinate professional learning opportunities for employees regarding physical and mental health, and other learning regarding physical/social/emotional wellbeing; 
  • Support the Physical Education Departments and others with the development of health and wellbeing curriculum and education.

Key Competencies, Education and Knowledge:

  • University graduate in a relevant Health Professional field (eg. RN, MSW, RP or PhD) and membership in good standing in a corresponding Professional College;
  • Minimum 5+ years hands on experience in clinical care and experience in working with a team of nursing/health professionals; 
  • Experience in working with non-medical staff on handling matters of student health and wellbeing and experience dealing with "crisis" type medical or health situations in adolescents; High level of energy and enthusiasm for working with young people;
  • Proven ability to manage a team of nursing/health professionals;
  • Effective collaboration skills for work with a wide variety of employees is essential;
  • Knowledge of theories, principles, best practices and issues pertaining to the development of health service; 
  • Understanding of issues and concerns of students; 
  • Knowledge of philosophy, principles, objectives, programs and curricula of the school/college an asset;
  • Knowledge of specific school/college policies and standards for boarding students an asset;
  • Proven knowledge of principles and methodology of student guidance and coaching;
  • Proven knowledge of principles and best practices for emergency response regarding student wellbeing matters;
  • Proven knowledge of principles and best practices for child and adolescent health management;
  • Ability to effectively manage medical budgets;
  • Ability to develop measurement criteria for the Health Centre programs, evaluate program success, and develop options/recommendations for change/improvement where necessary;
  • Ability to successfully develop health services, initiatives and projects that support the strategic direction of the College, particularly in the area of wellbeing;
  • Ability to communicate effectively to inspire and motivate others;
  • Ability to work collaboratively with a wide variety of constituents;
  • Ability to build positive working relationships with employees, students and parents.

The job may require some local and limited domestic travel and may be required to respond to emergencies during evenings and weekends.

Please apply online by creating a "Management & Professionals" profile account by Wednesday January 22, 2020. We thank all candidates in advance; however, contact only those selected for an interview.

UCC is an Equal Opportunity Employer and values diversity, encouraging applications from all qualified individuals. UCC embraces pluralism – celebrating differences, cherishing similarities, and giving voice to multiple perspectives. If you are contacted regarding a UCC opportunity, please advise if you require any accommodations.

To learn more about us please visit our site at

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