Patient Coordinator

Sunset Dental (an affiliate of Altima Dental) is currently hiring a Casual enthusiastic and energetic Patient Coordinator to join our team of professionals at our clinic in St.Thomas, ON.

NEW GRADUATES WELCOME!

Duties:

• Creates and maintains current contacts in the insurance industry and with third party payers facilitating communication among plan administrators, patients and the Dental Centre. Develops and maintain records of insurance plans and social services programs to maximize patient access to dental care funding.
• Creates and maintains current contacts in the insurance industry and with third party payers facilitating communication among plan administrators, patients and the Dental Centre. Develops and maintain records of insurance plans and social services programs to maximize patient access to dental care funding.
• Maintains accurate accounting, patient records, and prepares/submits timely reports related to the Dental Centre operations
• Optimizes Dental Centre appointment book to achieve weekly and monthly revenue budgets through treatment plan monitoring, patient information flow and continuous patient contact.
• Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and responds to unsatisfied patients with the appropriate recovery action.
• Supports other departments in the dental centre and the Altima group by aligning individual contributions with those of the team and group. Shares needed information with others in a timely and efficient manner.

Qualifications:

• Successfully completed a recognized Medical Office Administration or Dental Reception program is preferred
• A minimum of 1-3 years of customer service and/or dental reception experience preferred
• Previous experience with Tracker is considered an asset
• Excellent interpersonal and communication skills; written and verbal, an ability to make patients feel comfortable and at ease.
• Strong customer service skills.
• Superior organizational ability. Can effectively manage multiple tasks and meet deadlines consistently. Disciplined in timely reporting and follow up with patients, insurers.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Altima Dental welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.

Altima strongly believes that diversity in the workplace is essential to our success. As a result, we are committed to providing equal opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If accommodation is needed in the application process, or those needing job postings in an alternative format please e-mail a request to hr@altima.ca.

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