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Benefits Administrator

July 5 2022
Categories Administration, Management, Compensation -Benefits, Health, Medical, HR, Training, Therapy Services
Markham, ON

Extendicare is a leading provider of care and services for seniors throughout Canada. Through our network of over 115 senior care and living centres as well as our home health care operations, we are committed to delivering care throughout the health care continuum to meet the needs of a growing seniors’ population in Canada. Our qualified and highly trained workforce of 23,700 team members are united by a dedication to quality care and by our vision of being the best provider of senior care and services in Canada

This position will be located at our Head Office in Markham, Ontario and will have flexibility for both remote and in-office work based on our hybrid work model.

This position provides quality day-to-day support and end-to-end processing of all Extendicare’s Leave of Absence plans according to Extendicare’s LOA policies and procedures. Provides expert knowledge and recommendations in the resolution of complex cases and ensures the accurate and timely processing of the case load across Canada. With a strong focus on support of our employees throughout the event with strong case management skills.


  • Oversee and administer the LOA and WSIB administration process, working closely with the Director of Health, Safety and Wellbeing
  • Support review/approval of and follow up on LOA forms and documentation as required in accordance with policies and procedures
  • Process benefits enrollment changes related to LOAs for smaller carriers (that cannot be managed through self-service)
  • Provide QA/audit of benefits enrollments related to LOA to ensure adherence to process flows and data integrity
  • Ensures LOA vendors manage LOA programs compliant with statutory compliance
  • Act as an escalation point from Tier 1 inquiries on matters related to administrative but ore complex LOA and WSIB leaves
  • Provide end-to-end case management and consultative support to employees and managers with LOA management, Workers’ Compensation and employee experience inquiries
  • Data entry, verification and data maintains in case tracking and HRIS systems in a timely manner
  • Provide insights to the overall HR Metric Scorecard on organizational health
  • Ensure compliance with applicable government regulations including Extendicare’s policies and procedures
  • Assist in system set-up for LOA administration processing
  • Testing - support identification of system issues and testing for enhancements
  • Conducts regular audits of LOA related data processed
  • Verify and analyze any data reported to external providers
  • Identify process improvements and assist in implementing any process changes
  • Assist in special projects as required
  • May be assigned to perform other LOA related tasks as outlined

Skills and Requirements:

  • 1 to 2 years’ experience with end to end employee leave knowledge (inclusive of Regulatory knowledge)
  • Proven customer service experience
  • Experience with a cloud-based customer support tools ie. (ServiceNow and Workday) an asset
  • Understanding of delivery metrics

In Ontario, Extendicare, ParaMed Home Health Care and affiliated organizations including our partner homes in Extendicare Assist, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting network