Treatment Coordinator - Royal York Dental

About Us:

Royal York Dental puts our patients' oral health care at the center of our mission. Our convenient location in Etobicoke, West Toronto, makes us home to The Kingsway community. We have been serving our community for over 50 years! We always give back to the community by sponsoring local sports teams and are involved in charities including Walk for the Cure. Our team is dedicated to helping all our patients maintain their oral health through regular appointments and home maintenance. We provide a wide range of services for the whole family, including general dentistry, cosmetic services, reconstructive procedures, or oral surgery, we are the Etobicoke dentist of choice.

We pride ourselves on providing quality dental care and 4.3 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry's leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

We are conveniently located at 3034 Bloor St West, about a 2-minute walk from Kipling TTC Station.

https://www.royalyorkdental.ca/site/home

The Opportunity:

We're seeking a Treatment Coordinator to join our team! As a Treatment Coordinator, your main responsibility will be to effectively communicate treatment options and associated costs to our patients. You'll serve as the liaison between our doctors and patients, gathering information from new patients, collaborating on treatment plans, and presenting these plans to our patients.

We're looking for someone who is knowledgeable about various treatments, timelines, and capable of negotiating financial arrangements with our clients. Additionally, you'll create a welcoming environment for our patients, especially those with concerns about dental expenses.

In this role, you'll also coordinate with other offices involved in patient care and handle internal accounting tasks to support our practice's profitability goals. If you're passionate about patient care and have strong communication and organizational skills, we'd love to have you join our team!

Schedule: Full-Time

• Monday to Friday from 7:30 am to 5:30 pm

• 1-hour unpaid lunch break

• Must be flexible with schedule according to the practice needs

Benefits of Joining Our Team:

• Competitive compensation
• Free on-site parking for staff
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Be present during comprehensive exams to understand patient treatment need and when necessary, attend re-care exams to understand patient treatment needs
• Ensure patients understand their treatment plan
• Handle objections to the proposed treatment
• Present case fees and financial options to patients
• Present or co-present the treatment plan and consent
• Educate patients, as necessary, regarding their dental benefits
• Participate in huddles by providing vital information for customer service and case acceptance
• Prepare for the Perfect Day meeting by reviewing the day's patients with outstanding treatment needs and presenting them to the team
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
• Ensure patients are up-to-date on their financial obligations
• Proactively communicate with the back office so they know any changes in the patient's financial status
• Maintain the consultation room neat, orderly, and welcoming
• Assist in maintaining and developing systems such as checklists to verify workflow and streamline patient care
• Complete other daily task checklists as assigned
• Ask satisfied patients for a referral/online testimonial
• Write or call patients who made a remarkable impact on the office, thanking them for being patients
• Fully utilize administrative time to prepare for the next day

About You:

• A minimum of 2+ years of experience in a Treatment Coordinator role
• Comprehensive knowledge of dentistry and the ability to explain procedures in simple terms
• Exceptional communication skills, both verbal and written
• Proficiency with computer systems and familiarity with dental software
• Outstanding customer service and telephone etiquette
• Self-motivated with the ability to work independently
• Strong influencing and negotiation abilities
• Excellent organizational skill
• Creative problem-solving abilities
• A thorough understanding of scheduling and financial systems
• The capability to thrive in a team environment and contribute positively
• Ability to work autonomously, taking initiative and responsibility for tasks

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.