Team Lead - dentalcorp Toronto
About us:
dentalcorp is Canada's largest and fastest growing network of dental practices, committed to advancing the overall well-being of Canadians by delivering the best clinical outcomes and unforgettable experiences. dentalcorp acquires leading dental practices, uniting its network in a common goal: to be Canada's most trusted healthcare network. Leveraging its industry-leading technology, know-how and scale, dentalcorp offers professionals the unique opportunity to retain their clinical autonomy while unlocking their potential for future growth.
https://www.dentalcorp.ca/site/home
Schedule: Full-time
Monday-Thursday (8:00-6:00)
Friday (8:00-4:00)
Benefits of Joining Our Team:
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Responsibilities:
Leadership:
Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.
Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
Work in accordance with the practice's Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
Support recruitment efforts to interview dental professionals and assess for best fit.
Patient Care Coordination:
Greet and assist patients as they arrive; ensure a lasting positive impression for them
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Effectively manage recall system and accurately maintain patient database
Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
About You:
3+ years of Dental Administration experience required
Knowledge and understanding of oral treatment plans and ability to educate patients
Strong customer service experience
Detail oriented
Leadership
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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