Supervisor, Laboratory Operations

LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.

Consistently named one of Canada's Best Employers by Forbes, LifeLabs has also been recognized for having an award-winning Mental Health Program from Benefits Canada. The passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.

At LifeLabs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 350 collection centres, 16 laboratories and service over 20 million patients each year.

We believe we can build a healthier Canada through the power of technology. As a Supervisor, Lab Operations with LifeLabs, you will have the opportunity to work with state-of-the-art technology and be part of a community/team that is supportive and collaborative.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 6,000 employees, we all make a difference and that's why our people are so important to us.

As a Supervisor, you will be responsible for the achievement of goals and targets related to safety, quality and cost-effective delivery of diagnostic services to assigned workgroups. You will also be responsible for the efficient day-to-day operations of their assigned employee group, including planning, coordination, evaluation, and supervision of all technical and/or operational activities and management of all employees assigned to them.

This is a full-time role working night shifts in Toronto, ON (100 Intl Blvd) as part of our Chemistry and Hematology team.

Accountabilities:

• Responsible for developing and approving employee schedules, sick time, vacation and leaves ensuring compliance with operational needs and company policies.
• Provide active leadership and development to all direct reports, ensuring all individual and team accountabilities are delivered upon.
• Responsible for onboarding, training, managing performance, coaching for improvement, and managing progressive discipline for direct reports in collaboration with their manager.
• Implements the annual business plan including setting objectives and targets, assisting in the development of strategies for integration of new business and leading smaller special projects.
• Identify, implement and manage to ensure continuous improvement in quality, safety, productivity, customer service and staff development.
• Demonstrate the ability to obtain the appropriate resources; work collaboratively with peers and support groups
• Participate in local Leadership Teams and provide timely and appropriate communication to area staff.
• Manage day to day operation of their area and generally plans to weekly or monthly cycles.
• Supports a work environment of continuous improvement with safety as a priority.
• Plans, directs and coordinates shift operations aligned to business plan.
• Provides professional and/or technical training on procedures, laboratory testing and/or screening methods and ensures technical competence of all employees.
• Accountable for financial performance of their area, identifying variances and ensuring corrective actions are implemented.
• Provides input into validation and verification of automation and new and/or revised operation processes
• Ensure Business Recovery Plan (BRP) preparedness of self and team. Implement BRP when required
• Accountable for escalating operational issues in an effective manner to ensure Leadership awareness of problems impacting the operation
• Accountable for escalating all safety incidents as established by EH&S guidelines.
• Accountable for the coordination and reporting of investigations, root cause analysis, and recommendations to the Manager.
• Ensure EHS policies and procedures are current and adhered to in the workplace.
• Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action

Requirements:

• College diploma in Medical Lab Technology or equivalent education.
• Registered with CSMLS.
• Four to six years of diagnostic lab experience.

At LifeLabs, great employees are at the heart of everything we do. That's why LifeLabs provides more than just competitive compensation and benefits - our employees receive coaching and training in an environment that fosters open communication, education opportunities with tuition reimbursement, and opportunities for advancement and changes in career direction. We especially encourage applications from new graduates and individuals looking to advance their careers.

Does this sound like the job for you? We'd love to discuss your qualifications. Apply online today!

This is an in-person role.

Hiring Range: 72,100 - 91,900

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

In this position, you will be eligible for Lifelabs annual bonus.

Employee Benefits:

In this position, you will be eligible to participate LifeLabs' group benefits plan which is available to LifeLabs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The LifeLabs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to your account on your behalf from LifeLabs.

Vacation Entitlement:

In this position, you will be entitled to vacation. We promote a healthy work-life balance and expect your full vacation to be taken each year.

Employee Wellness:

LifeLabs offers an award-winning Wellness Program focused on supporting your total health and well-being under our physical, emotional, and financial wellness pillars. We have been recognized in the industry for our focus on mental health supports.

Employee Giving program:

Designed to support any employee who donates, fundraises or volunteers for a Canadian Registered Charity or Non-Profit Organization.

In addition, LifeLabs offers professional development and membership reimbursement, access to preferred rates and discount programs - WorkPerks, Home and Auto Insurance, Costco Membership, etc. - and Optional Health-related Benefits.

We are committed to the ongoing development of our diversity, equity, and inclusion (DEI) program and have taken steps to strengthen our commitment to our team members and customers, to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

At LifeLabs, we know that we are Stronger Together and that we will benefit from the unique perspectives and experiences that each team member offers.

Make a difference - join the LifeLabs team today!

At LifeLabs, we strive to create an inclusive and equitable workplace where our team members and the communities we serve feel accepted, valued, and respected.

In accordance with LifeLabs' Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs'. Vaccinations may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be fully vaccinated with the current Government approved COVID-19 vaccinations.