Patient Care Manager - Permanent Full Time
TORONTO GRACE HEALTH CENTRE: CAREER OPPORTUNITY
Join our Team!
Patient Care Manager, Permanent
Complex Continuing Care Unit
The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care,
As a compassionate, caring, and influential member of the interprofessional team, you will make a personal difference in the quality of life of our patients, residents, and families. If you want to work in an environment where every face is familiar and where care, compassion, and commitment flow to the persons that we serve as well as the staff, join our team and become part of an amazing team with the Toronto Grace family.
POSITION SUMMARY
The Patient Care Manager (PCM) is an integral member of the
Other functions include management of patient flow and efficient utilization of resources. The PCM acts as a leader and mentor for the professional nurses, allied health professionals, administrative and other supportive staff on the unit.
MAIN RESPONSIBILTIES
•Provide support and direction to the interprofessional team to ensure the provision of safe and quality care to patients or residents and their families.
•Directly supervise employees and participate in staff recruitment activities including interviewing, hiring, and training employees; planning, assigning, and directing work; evaluating performance; counseling employees as applicable.
•Perform administrative responsibilities to ensure efficient and effective program operations.
•Contribute to staff development by promoting and ensuring a supportive/collaborative learning environment and best practice standards for all staff.
•Collaborate with members of the
•Support ongoing continuous improvement practices to strengthen clinical processes and quality of care and patient safety.
•Promote and facilitate implementation of quality of care and patient safety related quality improvement strategies.
•Report clinical/performance issues to the Director of Clinical Operations including potential solutions or options for resolution.
•Act as the main contact for patient flow & operational inquires including the coordination of resident’s admissions and discharges to ensure a seamless transition for patients and families.
•Facilitate the delivery and communication of appropriate patient care planning activities with the interprofessional team to ensure continuity of care for all patients.
QUALIFICATIONS & EDUCATION
•Baccalaureate degree in one of the required Health Professions; Master’s degree (or equivalent) is preferred.
•Certification in Palliative Care or Gerontology an asset
•Registration with the appropriate regulatory College
•Basic Cardiac life Support (B.C.L.S.) program required.
•Demonstrate membership within a professional association and/or professional interest groups related to practice preferred.
•Minimum Three (3) years of relevant management and clinical experience, including experience working with complex continuing care patients, frail seniors, and patients with multiple co- morbidities including persons living with various degrees of cognitive loss or history of mental health illness/needs.
•Knowledge and understanding of the clinical operations of an
•Demonstrate exceptional interpersonal and communication skills (verbal and written), including conflict resolution, negotiation, ability to effectively facilitate difficult conversations.
•Ability to model leadership behaviors and create a positive work environment where staff are motivated to do their best and strive for continuous improvement.
•Maintain and protect patient confidentiality in accordance with relevant legislations and organizational patient privacy and confidentiality policy requirements.
•Client service oriented, with the ability to effectively work within a framework that supports diversity, inclusiveness, and equity.
•Demonstrate respect and support for diversity within and among our patients, families, and teams.
•Excellent time management skills.
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•Proficient in Microsoft Office, Outlook, and medical software systems.
•Impeccable performance and attendance required.
•Outstanding decision making and
Qualified candidates may apply to:
To apply for this exciting career opportunity, please email your resume and cover letter to jobs@torontograce.org referencing job: Patient Care Manager. Please visit our website to learn more about the rewards of building a career at the Toronto Grace Health Centre: www.torontograce.org We are a “Great Place to Work”. Toronto Grace Health Centre is committed to inclusive and accessible employment practices. If you require accommodation during any stage of the recruitment process please notify the Human Resources Department.
We offer many perks and benefits including GENEROUS paid time off, HOOPP Pension Plan,
Thank you for your interest in The Toronto Grace Health Centre. Please note that only candidates selected for an interview will be contacted. No phone calls please.
Our Core values: Compassion, Respect, Excellence, Integrity, Committed, Cooperation and Celebration