Patient Care Coordinator - Endodontic Specialists
About us:
Endodontic Specialists has been proudly serving the Greater Toronto Area for years. Our team of seven endodontists, including Dr. Philip Shedletsky, Dr. Gary Glassman, Dr. Glen Partnoy & Dr. Adam Grossman, have brought in world-class knowledge, cutting-edge technology, and extensive experience that have ultimately enabled us to concentrate our efforts in becoming leaders in Endodontics. We provide a wide variety of endodontic services. Everyday, our team delivers quality care while providing our patients with a warm and friendly environment.
Our practice is conveniently located at 1235 Bay Street in Toronto's vibrant & chic Yorkville neighbourhood. We are easily accessible by TTC at Bay St. & Bloor-Yonge stations.
Schedule: Full-time
Monday-Friday (7:30-5:30)
Saturday (7:30-2:00) - 1-2 per month
Benefits of Joining Our Team:
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Uniforms
Responsibilities:
Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Demonstrate active listening and empathy to patients using effective communication skills
Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
Build strong relationships with patients and our referring dentists to ensure trust and loyalty
Optimizing Specialists schedule to ensure patients are scheduled appropriately and efficiently
About You:
Previous clinical experience as a Treatment/Scheduling Coordinator is preferred
1-2 years of Dental Administrative Experience
Keen working knowledge of Abeldent Practice Management Software is required
Knowledge and understanding of oral treatment plans and ability to educate patients
Strong customer service experience
Detail oriented
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.
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