Organizational Development Business Partner

Are you passionate about learning & development and seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

The Organizational Development Business Partner provides consultation in change management, organization effectiveness, performance issues, and works in partnership with administration and client groups to orchestrate cultural development and organization change initiatives that address corporate goals and strategies. Through learning and program development, project management, and research, the incumbent provides advice and support aimed at building organizational cohesion, health and flexibility.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?

Reporting to the Manager, Organizational Development, s/he/they will have responsibilities for the overall integration, design, delivery and monitoring of learning and organizational development programs and services for a portfolio of divisional clients.

Major responsibilities include:

• Support the design, development, and implementation of an organization wide, competency-based learning strategy focused on mobile, real-time learning solutions to further the development of Home and Community Care Support Services Toronto Central leaders and staff.
• Develop and implement learning standards to ensure uniform and consistent communication, training and delivery methods across all learning programs.
• Design, develop and deliver training courses, curriculum, content, job aids, and interventions for organization-wide learning projects and initiatives.
• Facilitate front-line, management and leadership development sessions, programs, techniques, tactics, and tools that enhance individual, leadership and team performance.
• Develop and use quantitative and qualitative methods, and metrics to assess the effectiveness of learning programs and recommend appropriate tactical changes to improve results.
• Collaborate with Learning and Development Business partners to administer and provide expertise on the Learning Management System (LMS).

Change Leadership

• Adopt a structured change management implementation strategy so that there is consistency in facilitating change for every employee, every project team and every department.
• Identify the most expected and potential points of resistance to change. Develop counter strategies to reduce the resistance and address the doubts and uncertainty surrounding the change to foster a positive acceptance of change.
• Establish parameters to measure early adoption, effective utilization and proficiency to new change initiatives for individual employees as well as groups or departments.
• Identify deviations in performance from the change standards and implement strategies for corrective action to achieve full organizational adoption to change.
• Perform the role of a coach or mentor for managers and staff to assist them in fulfilling their role as change sponsors within their respective departments and teams.
• Engage with key project teams to help integrate projects with crucial change management initiatives undertaken by the organization.
• Create specific change management plans with respect to training and orientation of employees.
• Continue to maintain a close engagement with HR, business intelligence, and communication departments to ensure a smooth transition to change and organization-wide successful implementation of change initiatives.

Performance Measurement & Evaluation

• Serve as an internal knowledge resource for instructional design, facilitation, leadership and management development, learning effectiveness, and other organizational development methodologies and tools.
• Conduct quantitative research, statistical analysis and environmental scans to support and maintain employee engagement, performance and talent management efforts.
• Design and develop a scorecard to track organizational culture change trends.
• Provide leadership in the research, development and implementation of policy projects including program quality analysis, governance and accountability mechanisms.
• Work with counterparts in the health sector and with stakeholders on a broad range of policy issues.

Project Management

• Lead and facilitate organizational projects related to a variety of focus areas including new employee onboarding, high potential staff development, employee engagement, career development, and leadership development.
• Develop detailed project plans that follow established practices, timelines and budgets for the execution and delivery of organizational learning, development and engagement initiatives.
• Build collaborative relationships and partnerships with all levels of the organization in the identification and implementation of learning and organizational development solutions.
• Train learning facilitators, provide oversight, and assure instructional quality and appropriate content of contracted service providers.
• Develop and maintain training contacts within industry, professional organizations, educational institutions, and consulting firms.
• Provide project support for key learning and organizational development initiatives as well as for important entities internal and external to the Human Resources and Organizational Development Department.
• Perform other duties as assigned.

What must you have?

• Master’s degree in allied health, healthcare management, social work, organizational development, adult education, behavioural science, or another related field is required.
• Minimum five to seven (5-7) years experience in learning and organizational development or related field required.
• Minimum five to seven (5-7) years experience designing, developing and facilitating live classroom workshops and web-based instruction with remote and cross-functional audiences is required.

What would give you the edge?

• Thorough knowledge of learning and organizational development best practices, instructional design and development, and program management and evaluation.
• Extensive change management, project management experience, demonstrated ability to lead complex projects simultaneously, and to provide technical direction to project teams and members is required.
• Highly proficient computer skills with experience using a Learning Management System (LMS) and other learning technology is required.
• Excellent research and analytical skills to research and analyze data in order to identify trends, assess implications and develop policy options.
• Exceptional interpersonal, verbal and written communication and presentation skills.
• Ability to work independently and in a team, and to establish and maintain effective working relationships at every level of the organization and with members of external groups is desired.
• Experience serving as an internal consultant providing organizational development support to all levels of the organization is highly desired.
• Professional certifications in project management, leadership development, coaching, instructional design, personality and leadership assessments is highly desired.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who we are?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.