At the Elbow Support Consultants - Eservices, One Person One Record

About the Opportunity

The ATE Support role for the eReferral Implementation as part of the eServices Program, is designed to offer comprehensive support, both in-person and virtually. An At The Elbow (ATE) Support Specialist serves as a vital bridge between healthcare professionals and the complex technology they utilize, providing immediate, hands-on support for eReferral. By offering on-site assistance, troubleshooting, and personalized training, they enable frontline staff to focus on patient care without being hindered by technological challenges. Their expertise ensures that the implementation and ongoing use of healthcare technology align with organizational goals, enhancing efficiency, accuracy, and overall quality of care across the system.

Consultant Level 1 & 2:

This position is intended to provide ATE support to the following NS Health & IWK roles:

All "clerk" positions, registration, health records, booking, secretary, facilities resource assistant, medical transcriptionist, administrative positions, equipment operator, CCA, Porter, supply technician, procurement, IMIT analyst, volunteer services, all research coordinators, emergency support aide, utility worker, patient flow leader, project managers, patient navigator, and biomedical technologist.

Consultant Level 3:

This position is intended to provide ATE support to the following NS Health and IWK roles:

RT, MLT, PT, OT, Diagnostic Tech including xray, CT, and MRI, Pharmacists, Care Coordinators, Pharmacy Tech, Social Worker, Mental Health Clinical Therapists, all Clinical Technician positions, Dieticians, Rec therapists, and rehab assistants

Consultant Level 4:

This position is intended to provide ATE support to the following NS Health and IWK roles:

Registered Nurses, Nurse Practitioners, MD, and Physician Assistants.

About You

We would love to hear from you if you have the following:

Consultant Level 1:

• Post-secondary diploma in clinical, health science, information technology/clerical and or health adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years working within a healthcare setting required

Consultant Level 2:

• Post-secondary diploma in a health science, information technology and or health adjacent field. Equivalent combination of education and experience will be considered
• 1-3 years of Go Live support for EMR required. Cerner preferred

Other qualifications:

• Detail oriented and ability to follow direction.
• Able to function well within a team setting and independently.
• Well-developed organizational and communications skills.
• Possess a valid driver's license and ability for travel within the province.
• Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
• Ability and willingness to learn new skills and tasks.
• Ability to work successfully within a high change environment with a level of ambiguity with the roles and functions

About You Continued

Consultant Level 3:

• Post-secondary diploma/degree in a clinical health science required
• Licensed by your Provincial Regulatory Body required
• 1-3 years hospital based experience required

Consultant Level 4:

• Post-secondary diploma/degree as a Registered Nurse required
• Registered with the Nova Scotia College of Nursing required
• 1-3 years hospital based experience required

Other Qualifications:

• Detail oriented and ability to follow direction.
• Able to function well within a team setting and independently.
• Well-developed organizational and communications skills.
• Possess a valid driver's license and ability for travel within the province.
• Previous Go live EMR support an asset.
• Previous experience supporting or using clinical application systems and related services in a complex health care organizational environment considered a strong asset.
• Ability and willingness to learn new skills and tasks.
• Ability to work successfully within a high change environment with a level of ambiguity with roles and functions

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Three (3) Permanent, Full-time Positions; 75 Hours Bi-weekly

Compensation and Incentives

Consultant Level 1: $32.17- $40.22 Hourly

Consultant Level 2: $32.17- $40.22 Hourly

Consultant Level 3: $34.24- $42.81 Hourly

Consultant Level 4: $38.98 - $48.73 Hourly

Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan