Drop-In/Shelter Support Staff (Part-time)

As part of a team the Support Staff are responsible to provide professional and proactive support to community members who access the Siloam Mission Drop-In and Shelter services. Support Staff must have a desire to work towards Siloam Mission's strategic goal of ending homelessness. This is a split shift beginning in the Drop-In and transitioning to the Shelter to assist with Intake.

POSITION DUTIES

• Provide direct support for community members accessing Siloam Mission's Drop-In and Shelter services (i.e. meals, entrance, cleaning lockers, shelter intake, volunteer clean-ups, etc.) in a professional manner;
• Provide professional, compassionate daily feedback and address any behavioral concerns with community members;
• Prepare and complete incident reports, daily logs and other required documents and reports.
• Provide day to day guidance and resources to community member's working on a housing plan;
• Respond to emergency situations that occur at the assigned workplace;
• Provide professional and informative orientation of the Drop-In to Volunteers;
• Ensure volunteers, staff and other stakeholders are treated with equality, respect, dignity and support them to have a positive experience while at Siloam Mission.
• Support the team in the daily clean-up.
• Labelling the locker contents of guests who didn't return, and moving it into storage for pick-up.

KNOWLEDGE/SKILLS/BEHAVIORS

• Ability to work with diverse communities and promote cultural sensitivity in the workplace
• Demonstrated understanding of the unique issues and barriers affecting those experiencing poverty and homelessness
• Ability to work within a harm reduction framework
• Knowledge of Housing First Principles and housing resources
• Critical thinker with a strong ability to make quick decisions under stressful situations;
• Ability to respond to threats to safety and security of staff and clients and de-escalate potentially violent situations
• Excellent interpersonal skills and the ability to form relationships with those using services;
• Maintain appropriate professional boundaries
• MS Office and data entry skills
• Experience in working with HIFIS4, Housing Plus databases is an asset

PREFERRED EDUCATION AND EXPERIENCE

• Completion of diploma or degree in Health Services or Social Service discipline or equivalent years of experience
• Knowledge and awareness of the Indigenous culture and cultural diversity;
• Demonstrated knowledge of NVCI, ASIST, CPR/First Aid, Mental Health First Aid training (MHFA) is preferred;
• Knowledge of community resources for homelessness, health, mental health and substance use;
• Experience in Non-Profit sector is an asset

WORKING CONDITIONS

• Work requires standing, and walking over extended periods of time.
• May be required to lift up to 50 lbs occasionally.
• Overtime may be offered when necessary.
• Hazardous conditions could include potential violent outbursts from community members toward staff or other community members.

RELATIONSHIP

Works closely with Drop-in Staff, Community Members, Volunteers and various departments of Siloam Mission.

WORKPLACE HEALTH AND SAFETY

The incumbent contributes to making the organization safe for clients and staff and recognizes the importance of reporting unsafe situations and participating in follow up reviews as a learning opportunity.

• Provides a safe environment by ensuring adherences to Workplace Safety and Health
• Regulations and Policies, Infection Control Guidelines, WHMIS and Safe Work Procedures. Immediately investigates and recommends corrective action on any unsafe acts, work conditions, incidents, near misses, injuries or illnesses.
• Demonstrates understanding of role and responsibilities in fire prevention and disaster preparedness and participates in safety and health training programs including the facility's Fire, Disaster and Evacuation Plan.
• Supports an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of services. Community Member safety is a standing item for all individual and departmental meetings.