Clerical Supervisor, Medical Imaging - BC Children's Hospital

Clerical Supervisor, Medical Imaging

BC Children's Hospital

Vancouver, BC

What you'll do

• Supervise the clerical workflow and activities of more than ten (10) designated staff within assigned areas by performing duties such as scheduling and coordinating work assignments and staff, providing relief coverage for assigned areas, checking and prioritizing work and providing guidance and advice to facilitate resolutions to work problems. Monitor operations to ensure department standards are met and safety procedures are followed, corrects problems as required and refers discrepancies or concerns to supervisor.
• Oversee various staffing issues related to performance, orientation and training, staff selection and disputes by methods such as writing employee performance evaluations in conjunction with the supervisor to promote quality work performance, discussing evaluations and clarifying performance expectation with staff, determining orientation and training requirements, documenting performance problems, and discussing recommendations regarding probationary period extensions and disciplinary action with supervisor. Assist with staff selection by attending panel interviews for position vacancies and providing input regarding evaluation of candidates.
• Participate in the development of operating methods and procedures in order to meet the needs and requirements of assigned areas, the department and legislation by liaising with appropriate personnel, identifying problems, inefficiencies and alternate solutions and recommending changes to supervisor. Identify inconsistencies in office procedures and develops new work systems by methods such as working together with staff to streamline processes, setting protocols for work methods, developing forms to streamline workflow, discussing changes with supervisor and notifying staff of changed procedures. Revise clerical procedures for approval by drafting and typing items utilizing basic word processing software.
• Monitor clerical relief needs and ensures they meet budgetary restrictions, discussing clerical budget with supervisor, making recommendations upon request and taking follow up action as directed.
• Communicate with internal departments regarding clerical issues and/or procedures by methods such as responding to enquiries relating to clerical work flow or procedures, coordinating discussions and working with personnel to resolve work related issues and discussing issues with supervisor as required. Act as a member of departmental committees when requested, to provide input regarding clerical functions, work load and/or policies and procedures.
• Troubleshoot Hospital and Radiology Information Systems for assigned areas and provides input into the development of user procedures by methods such as monitoring systems performance within assigned areas, identifying problems to management, suggesting revisions to established procedures and participating in projects as a team member to ensure departmental requirements are met.
• Perform hospital registration and appointment scheduling and clerical functions as required by performing duties such as receiving patients, scheduling and booking inpatient, outpatient, and day care appointments in accordance with Radiologists' established priority level and medical/technical staff schedules. Act as receptionist for designated areas, enters booking and film information into Radiology Information System, enter patient demographics into the hospital's computerized patient registration system and maintains patient filing system in accordance with established procedures.
• Maintain statistical records and reports on various activities within designated areas by methods such as gathering data, recording, tabulating and summarizing information for budgetary requirements and workload monitoring.

What you bring

• Grade 12, graduation from a recognized medical office program plus four years' recent, related experience, including one year in a supervisory capacity or an equivalent combination of education, training and experience.
  • May require a valid BC Driver's License and access to a vehicle. Mileage is reimbursed in accordance with the current collective agreement.

You also have the ability to:

• Communicate effectively both verbally and in writing.
• Keyboard at 50 w.p.m.
• Deal with others effectively.
• Physical ability to carry out the duties of the position.
• Supervise.
• Organize work.
• Operate related equipment.

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (until April 28, 2025)

Wage: $30.54 /hour

Applications will be accepted until position is filled.
Location: 4500 Oak Street, Vancouver, BC, V6H 2N9

Hours of Work: Monday to Friday; 0700-1500, 0730-1530, 0800-1600, 0830-1630

Requisition # 164641E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

BC Children's Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.

BCCH is part of the Provincial Health Services Authority (PHSA).

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of May 7, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.