Leader, Evaluation and Monitoring, Population Health Observatory

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

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Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Director, Public Health Epidemiology and Informatics, the Leader, Evaluation and Monitoring, is responsible for the leadership, strategy, development, and management of Population and Public Health’s (PPH) evaluation and monitoring program. The Leader manages a multi-disciplinary team of evaluators and analysts to plan, design, and implement evaluation and monitoring solutions to improve the quality, safety, and efficacy of PPH programs and services. The Leader ensures the development and use of various qualitative and quantitative analytic techniques for program evaluation and monitoring purposes, and identifies novel approaches to advance this work within the program. This role develops a vision for evaluation and monitoring within PPH and working with internal and external partners in the implementation of that vision.

The Leader works collaboratively with staff of various organizational units and other internal and external partners in support of the mission, philosophies, and goals of Fraser Health (FH).

1. Develops a multi-year strategic roadmap focussed on advancing evaluation and monitoring with the goal of being able to better measure and manage the performance of programs and services and determine if the intended program objectives are being met.
2. Develops and implements a sustainable performance measurement tracking and reporting system with metrics and outcomes for evidence related services across PPH by facilitating working sessions with the clinical leadership and senior leadership teams to identify relevant indicators, specifically referencing the four elements of the quadruple aim of health care. Ensures that SLT receives routine reports on the progress and performance of PPH programs and services overseeing the development and implementation of an interactive dashboard or other data visualization tool.
3. Uses the information from program evaluation and monitoring activities to provide input into the strategic direction of specific PPH programs and services.
4. Engages the PPH Senior Leadership Team to identify programs/services with poor performance and uses data to support the development and evaluation of performance improvement initiatives in partnership with clinical program staff. Develops benchmarks for performance based on regional, provincial, and national standards.
5. Works collaboratively as part of the Public Health Analytics, Surveillance, Informatics, and Evaluation (PHAISE) leadership team to implement projects aimed at increasing the adoption of evidence-informed decision making in PPH.
6. Provides direction and guidance for effective knowledge mobilization to promote and support action for policy and practice change involving decision makers from government, health authorities, non-governmental organizations, and the private sector. Shares program evaluation or monitoring information with other regional HAs or provincial partners, including appropriate provincial Ministries to describe activities
7. Oversees the evaluation and monitoring functions for the various service and program redesign initiatives related to PPH. Manages assigned evaluation staff and works collaboratively with other programs such as the Department of Evaluation and Research Services.
8. Oversees the development of evaluation plans by ensuring staff review evidence-based literature, identify partners, develop logic models, identify meaningful key performance indicators for structure, process, and outcomes, develop the research design and data collection methods, specify data collection instruments, and develop data analysis plans for both qualitative and quantitative data.
9. Manages, coaches, and develops staff, including hiring, onboarding, performance management, absence and disciplinary issue resolution in collaboration with Human Resources. Disseminates new knowledge and evidence in ways that optimally impacts health service and system improvements adapted to the needs of those applying the knowledge and receiving the services, including small group services to larger presentations and collaborate learning events.
10. As a member of the PPH Quality Committee, supports the development and evaluation of quality improvement initiatives by providing expert guidance related to program evaluation and monitoring principles and approaches.
11. Participates in planning and implementing learning sessions within FH and other health authorities, as appropriate, by conducting education sessions on program evaluation through forums such as the PPH Townhall and DERS training sessions.
12. Participates on regional committees providing advice, findings and evaluation information, as appropriate. Recommends changes to programs, delivery of care and impacts on services and staff resources.
13. Ensures evaluation program compliance with FH Privacy policies.
14. Oversees the development and preparation of research proposals and associated grant applications; interacts with funding agencies; manages designated research budgets; and presents findings at conferences or in peer-reviewed publications
15. Develops and manages academic partnerships with Public Health departments in local academic institutions.
16. Manages the online community panel by providing strategic and operational direction, and develops plans for growth and sustainment.
17. Ensures the incorporation of novel methodologies in evaluation and monitoring including utilization focussed, developmental, and Indigenous evaluation methodologies.
18. Develop strategies to train and support clinicians, leaders, patients/communities to assess and apply evidence and knowledge to support health service delivery quality, efficiency and improvement of health outcomes, experience and sustainability of the health system.
19. Attends meetings on behalf of the Director to offer support, guidance and expertise to others undertaking evaluation processes.

Education and Experience

Masters degree, (PhD degree preferred) in a health related field, statistics, social science, economics, or health science including course work in evaluation design and qualitative and quantitative analysis, with a strong academic background in research methodology, plus seven (7) years recent, related experience working in a health care environment, including two (2) years’ leadership experience, or an equivalent combination of education, training, and experience.

Competencies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated ability to lead system initiatives, including project planning and management methodologies.

• Ability to develop and implement strategic plans related to advancing program evaluation and monitoring in PPH.

• Ability to lead complex multi-disciplinary teams comprised of internal and external resources.

• Skilled in leading responsively in an environment of change and redefinition.

• Knowledge of the delivery of care in a public health care system, government processes and health authority structures and responsibilities.

• Knowledge of qualitative and quantitative evaluation and monitoring processes including Logic Models, Performance Monitoring frameworks, and data analyses.
  • Ability to lead organizational change.
  • Ability to incorporate innovative approaches to evaluation and monitoring into existing practices.
  • Ability to prioritize and problem-solve effectively and efficiently.
  • Advanced writing skills and ability to articulate evaluation findings to both informed and lay audiences.
  • Knowledge of health care policies, procedures, regulations, and legislative environment.
  • Ability to manage staff and budgets effectively.
  • Ability to use quantitative and qualitative data analysis software.