Lead, Provider Engagement and Adoption

Fraser Health is the second largest health system in Canada with over 45,000 staff, medical staff and volunteers, and is the largest of five regional health authorities in British Columbia, providing hospital and community-based health services to nearly 2 million people in Metro Vancouver and the Fraser Valley.

We are committed to planetary health, value diversity in the workplace, and seek to maintain an environment of respect, caring and trust. Come work with us!

Fraser Health is embarking on a journey to implement MEDITECH Expanse, the most up to date version of MEDTECH’s Clinical Information System, which will transform the way we deliver health care services to improve quality and patient safety; better patient and care-giver experience through seamless access to data and information.

With the modernization and implementation of major IT projects of BC healthcare system, providers (that’s physicians, midwives, and Nurse Practitioners) leadership and involvement is a key success factor in this process. At this newly created Provider Engagement and Adoption Lead position, you will play an instrumental role in engaging Fraser Health providers in the major IT projects including Advance program. You are expected to work closely the providers and provider leaders, Fraser Health leaders, and project team members, to identify opportunities for better collaboration and engagement with the providers, build strong trust and relations, and lead problem solving and continuous improvements along the entire project life cycle.

We currently have four Permanent Full Time positions based out of Central City Tower, Surrey, B.C.

Here are more reasons for you to apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Phenomenal opportunities for support and management roles are available as you advance within the organization.
• A chance to create a difference every day in the world of health care.

Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Reporting to the Project Director, Integrated Plan of Care (IPOC), the Lead Provider Engagement and Adoption is an integral leader to achieve adoption, evaluation and ongoing quality improvement deliverables. This role will work collaboratively with local physician champions and ACMIOs to identify solutions for clinical, operational, and financial requirements through all stages of design, configuration, validation, and testing of the Advance digital solutions under CMIO. The Lead will support ongoing physician engagement, readiness, and evaluation/outcome measurement. This will ensure that the clinical information system adoption strategy renders the intended benefits with respect to utilization at the direct care level, improved patient care and health outcomes, is aligned with leading clinical practice standards, and enacts the Advance vision into all aspects of the transformational learning, evaluation, and sustainment strategies.

1. Leads and supports the strategy and change management initiatives to support provider practice in the adoption of Meditech Advance, in alignment with the strategic road map for Digital Health transformation.
2. Provides oversight and recommendations to provider change management efforts and guidance on engagement strategies.
3. Focuses on quality of providers’ experiences; supports CMIO efforts in providers engagements around adoption of Meditech Expanse.
4. Liaises with local physician champions and ACMIOs to identify clinical, operational, and financial requirements.
5. Leads and supports cross-functional teams and designated provider experience liaisons, sets priorities, assigns work and monitors to ensure teams meet deadlines and objectives.
6. Supports translation of provider requirements into technical and workflow-based solutions.
7. Acts as a change agent/escalation point for clinical issues and constraints relevant to providers, in the identification, development, planning, implementation, and sustainment of clinical informatics strategies in support of quality patient care and professional practice.
8. Facilitates solution finding to improve technical systems, work processes, and providers experience.
9. Directs and coordinates the completion of core deliverables to ensure they are of high quality. These deliverables include, but are not limited to:
   • Physician engagement strategies including change management/adoption plan;
   • Program evaluation strategy, plan and summary reports; and
   • Outcomes and compliance (e.g., CPOE monitoring) reports.
10. Leads communications with providers and provider groups via various channels.

Master's degree in Nursing, Health Sciences Professional field, Clinical Informatics, or related discipline, plus five (5) to seven (7) years' recent, related experience in project management experience in a complex health care setting required; a clinical background and health informatics experience strongly preferred.

COMPETENCIES
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated experience with Meditech Expanse or equivalent healthcare information system.
• Experience working with physicians and clinicians in relevant clinical setting.
• Resourceful; well organized; systematic analysis; strategic and critical thinking; attention to detail; leadership and management skills.
• Demonstrated ability to exercise tact, good judgment and initiative; deal with frequent and random changes; and make decisions regarding a wide variety of complex business matters.
• Demonstrated ability to use database, spreadsheet, and word processing software at an advanced level.