Lead, Health Informatics (ITIL Change/release Management)

We are seeking a self-starting individual who brings a strong understanding of IT Service Management, ITIL, Change Management and Release Management principles and an in-depth understanding of the healthcare system for this exciting opportunity as a Lead.

You will support the Service Transition portfolio within the Service Management Office, Technology & Service Management and Advance Program. In this role, you can apply your ITSM knowledge, strategy, creativity, organization, and best practices to support Health Informatics Digital Patient and Provider Experience (DPPE) professionals and the success of the Advance Program, allowing for improved quality of DPPE services at Fraser Health in support of our clinicians and staff.

We are proud of the innovation, dedication, partnership and resourcefulness of our clinicians, employees and partners. More than any building or technology, it's our people who make Fraser Health distinct. If you want to utilize your ITSM skills, and develop as a leader, this is a role for you!

Build on your career experience as you:

• Utilize your IT service management, business analysis and project management skills to implement and sustain systems and processes while guiding and supporting our customers to follow corporate standards and industry best practices with a focus on Change and Release Management from within the Service Transition

• Provide guidance and expertise by consulting with all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies.
• Support the Fraser Health Advance (Meditech Expanse) upgrade project overseeing Change and Release Management focussed on ensuring the success of the project and the services it delivers.
• Create training materials and oversee / implement the delivery of Change and Release Management training for DPPE and Advance.
• Act as the Change and Release Manager for Fraser Health including all related responsibilities.
• Participate in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications.
• Serve as a consultant participating on enterprise-wide projects which are under the leadership of various Service Design Owners; serve as back up to the Portfolio Manager in the area of team leadership and project management.
• Are responsible to establish and lead Change and Release Management best practice within the Advance project by adhering to project management and support structure methodologies, managing project timelines, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager/Manager and Advance Leadership.
• Are responsible to mature and lead assigned Service Management program elements by adhering to ITIL and other best practices in alignment with existing Fraser Health support structure methodologies, managing program roadmap, staff training, vendor relationships, SLA monitoring, defining tasks, identifying resource needs, and reporting on program status to the Portfolio Manager and Advance Leadership.
• Are responsible for engaging directly in the coordination of change and release to ensure all changes and releases to FH environments are properly assessed, authorized to prevent or reducing future incidents.
• Support the continual improvement of our services and systems by applying Lean (or similar) principles so that DPPE/Advance is always learning from the outcome of the change / release deployed to FH production environment.
• Monitor DPPE/Advance performance and engagement within the Change and Release Management area to analyze how to improve engagement and performance in support of the quality of our DPPE services.
• Perform complex business and/or system process analysis including conducting workflow analysis and developing business information requirements and models using industry standard BA tools and practices.
• Define and create Knowledge Management documentation and tools in support of our IT Change and Release Management practitioners.
• Work with DPPE leadership to guide 400 Fraser Health IT professionals and the staff of our partners to follow the IT Change and Release Management process and its requirements in a sustainable way that allows ongoing maturation and improvement.

Are you motivated to join us? We are looking for you to have the following:

• Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related field.
• Five (5) years of recent experience with business and systems analysis including experience as a project manager.
• Experience with health and corporate information systems.

An equivalent combination of education, training and experience will be considered.

We have a full-time role available. This position will be hybrid, based at our Central City Offices, Surrey, B.C. and online.

If this sounds like the role for you, here are more reasons why you should apply:

A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.

Fantastic opportunities for support and management roles are available as you advance within the organization.

Competitive salary package, including comprehensive health benefits coverage.

A chance to create a difference every day in the world of health care.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.8 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish peoples. Our team of nearly 40,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Take the next step in your career and make a difference in the communities we serve! Apply today, so we can continue the conversation.

Curious to know what it’s like to work here? Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

1. Provides guidance and expertise by consulting to all disciplines and stakeholders within an assigned portfolio by performing functions such as coordinating and performing feasibility studies, conducting workload efficiency analysis using formal data gathering techniques, analyzing, designing and implementing appropriate information systems, and identifying system deficiencies, user department operational inefficiencies and recommending ways of improving business efficiency functions.
2. Participates in enterprise-wide, cross-disciplinary business strategy projects including confidential initiatives that support the selection, procurement and implementation of appropriate information systems applications that may result in the elimination of FTEs.
3. Serves as a consultant participating on enterprise-wide projects which are under the leadership of the Portfolio Manager; serves as back up to the Portfolio Manager in the area of team leadership or project management. Prepares status reports and meets with clients and provide reports back to the Portfolio Manager as required.
4. Responsible to establish and lead assigned information system projects by adhering to project management and support structure methodologies, managing project timelines, monitoring expenditures and variance analysis, facilitating change management strategies, defining tasks, identifying resource needs, and reporting on project status to the Portfolio Manager or Manager. Provides strategic guidance in the project design phases and works within assigned budget and provides reports or raises concerns as necessary. Participates in the hiring process for staff, and coordinates and provides guidance to team members.
5. Performs system analysis by establishing application systems scope and objectives, conducting feasibility studies, planning or modifying procedures to solve complex problems, preparing detailed specifications and solving existing system logic difficulties as required. Recommends the best cost effective solutions for the business area; informs and discusses potential business impacts with the client.
6. Performs complex business and/or clinical process analysis including conducting work flow analysis and developing business information requirements and models. Defines business and/or health information scope and objectives; plans, designs and modifies practical manual and automated business procedures.
7. Coordinates and provides third level application support to critical system problems and ensures that the application service level agreement in place is written or maintained to meet the business expectations and Informatics capabilities. This may include vendor or 3rd party coordination Coordinates the support rotation and monitors the support queue.
8. Serves on a variety of Fraser Health wide health service delivery area and departmental committees, task groups, internal working teams and corporate projects.
9. Maintains knowledge of infrastructure and technologies by remaining aware of current and new technologies

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Ability to provide leadership to a variety of project teams in an environment that constantly changes and that has fluctuating priorities.
• Knowledge of information management, health informatics, business processes, technologies and applications.
• Knowledge of all components of a technical architecture.
• Ability to translate business and/or clinical needs into application architecture requirements.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• Demonstrated knowledge of the project management process and the systems development life cycle.
• Demonstrated decision making ability within complex and diverse issues.
• Demonstrated superior skills in data research, gathering, modeling, and business and systems analysis.
• Ability to organize work, problem solve, multitask and meet deadlines.
• Physical ability to perform the duties of the position.