Caseworker - Pathway of Hope

The Pathway of Hope Caseworker will assist families who are seeking aid and assistance.

Include but are not limited to:

Client Services:

• Perform all aspects of the case management process using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up.)
• Develop goal plans with client families and schedule regular meetings to review progress and engage in further planning.
• Assist with check in meetings for Grocery Support programs (Market).
• Casework with others who are seeking assistance but may not engage with Pathway of Hope Program
• Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
• Provide information and referral services as needed for clients, may also include individuals who are not eligible for support through the Pathway of Hope program.
• Conduct home visits as needed.
• Engage and build rapport with the target population.
• Assist participants in making connections within the community which will support them in accessing community resources.
• Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
• Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.
• Perform all aspects of casework by assisting guests with their needs for material assistance, referrals, advocacy, and spiritual & emotional care.
• Carry out client assessments through Link2Feed
• Maintain Link2Feed files including case notes

Administration:

• Maintain case files for each client family, including accurate documentation, detailed case notes, and ensure that appropriate forms are used at all times.
• Ensure accurate collection and maintenance of data, submit monthly summary of service statistics to the Regional Coordinator, and assist the Regional Coordinator in semi-annual evaluation/outcomes measurement.
• Track, compile and report statistics monthly according to local practices

Training:

• Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope.
• Perform other position related duties as required.

Managerial/Technical Leadership:

• This position reports directly to the Community Ministries Coordinator
• Represent The Salvation Army at agency and community meetings as directed.
• Attend regional Pathway of Hope meetings monthly (in-person or via telephone/video conference).

Education/Certifications:

• Completion of a two (2) year Community College Diploma in a human services field, i.e. Social Services Worker.
• A University Degree in a relevant field of study would be a definite asset, i.e. Bachelor of Social Work, or a Bachelor of Arts in Social Services).
• Non-Violent Crisis Intervention training.
• Alternative combinations of education and experience may be considered.

Required Skills/Physical Effort/Financial Resources/Dexterity Required:

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgement.
• Able to work independently and participate as an active and responsible team member.
• Proven Networking & Resource Abilities Skill Set
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.
• Self-motivated/disciplined.
• Represent The Salvation Army in a positive manner.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Demonstrated ability to use sound judgment when making decisions and to problem solve complex cases.
• Self-motivated – Able to plan work activities and priorities associated with each client.
• Driven – Advocates, supports, and motivates clients.
• Relationship building – Demonstrated ability to build positive, productive, and supportive relationships with the community, corps members, clients, and other staff.
• Team – Respects and relies on a TEAM approach in supporting the client.
• Problem solving – Creates action plans to help break down barriers to achieving client goals
• Person centered – Willingness to listen and learn from each person with compassion and dignity
• Organizational commitment – Understanding and ability to uphold the ethical and social norms of the organization.
• Communication – strong written, verbal, and interpersonal communications skills
• Proficient computer skills in all aspects of Microsoft Office.
• Valid Driver’s License with a good driving record, a copy of a driver’s abstract is required.
• Must provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required. The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment
• May require screening through The Salvation Army Abuse Registry.
• Support for and an understanding of the mission and purpose of The Salvation Army in Canada.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean driver abstract
• Completion of our online Abuse Training and required Health and Safety training

HOURS: 37.5 hours per week

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting

your application