Community Ministries Coordinator

As an active member of the leadership team for our Ministry Unit, the Community Ministries Coordinator provides leadership and oversight for all Community Family Services (CFS) programs/services/mission partners, supporting strong community engagement and innovative partnerships.

Accountabilities:

• Ensure that the gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Agree and adhere to the salvation army mission, values, and standards.
• Direct and supervise a small CFS team, providing support to all CFS staff so that they may develop spiritually and to ensure that they work together to achieve the purposes of the organization and enhance the ministries of The Salvation Army.
• Represent the salvation army at agency and community meetings as directed.
• Foster positive relations with community social services agencies/resources
• Performs other duties as assigned.

LEADERSHIP/PROGRAM DEVELOPMENT:

• Work with leadership to grow and enhance a current framework for CFS, ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives.
• In collaboration with leadership revise and adjust the program plan for CFS.
• May coordinate/organize annual donation and fund-raising efforts and/or special or seasonal programs (Christmas kettle campaign, food drives, donation drives, Christmas hamper, toy distribution, summer camps, community meals, emergency disaster services) etc.)
• Direct and supervise CFS staff, assisting with selection, orientation, training, evaluation, and discipline; ensure employee safety in compliance with health & safety standards, monitors and analyzes incident reports.
• Design/develop unique programs in line with overarching program plan and work with leadership to ensure that programs meet contractual, legal and internal accreditation requirements.
• Responsible for ongoing program evaluation.
• Responsible for ongoing asset mapping of local social services programs for the benefit of the ministry unit and its staff and guests.
• Approve staff absences (sickness, vacation, etc.) in HR system.
• May serve as pathway of hope lead or Chaplain.
• Supports leadership in the ongoing stewarding and expansion of the ministry unit's donor base.

GUEST SERVICES:

• Pray and share the gospel of Jesus Christ with guests, staff, and volunteers, enabling them to become part of the body of Christ, as appropriate (including linking to the church family and church programs where possible).
• Ensure proper maintenance of case management and record keeping for guests within CFS.
• Ensure routine intake processes and decisions are following standard procedures.
• Oversee emergency assistance services (i.e., Food, clothing, etc.) in accordance with policy.
• Through fostering and exemplifying empathetic care, ensure guests are assisted in determining an appropriate and mutually agreed upon goal processes, facilitating effective problem-solving behaviours of the guest/family.
• Assist guests in making connections within the community by making meaningful referrals to community resources.
• Network with other service providers and maintain working relationships with community agencies to ensure comprehensive services are provided for guests.

ADMINISTRATION:

• Ensure adherence to applicable legislation and keep accurate files and statistical records.
• Provide written reports as requested by leadership.
• Ensure accurate reporting within CFS and documentation of link2feed database is maintained at all times.
• As an active member of the leadership team, participate in appropriate committees.
• Support development of annual budget for the ministry unit.
• Responsible to monitor. department revenues and expenses on a monthly basis.
• Identify appropriate plans/strategies for responding to revenue shortfalls and expense overruns.
• Receive (and/or decline) and sort/organize non-monetary donations.
• Assist in the organization of the CFS office, donation centre, program space and ministry unit.
• Responsible for record keeping and procedures to meet health & safety requirements.

Education/Certifications:

• Education, Qualifications and Certifications:
• Completion of a formal post-secondary/college program of 2 academic years in a related field (e.g., Social Work)
• Food Safe Level 1 certification
• First Aid Level 1 certification
• Good team and interpersonal skills
• Able to handle physical demands, which include lifting/carrying items more than 40 pounds.
• Non-Violent Crisis Intervention training
• Note: an alternative level of education and experience may be considered.

Experience and Skilled Knowledge Requirements

• A minimum of two years of prior related experience, including experience in a wide range of social service programs, managing people and resources, and communicating orally and in writing with government officials and/or funders.
• Proficiency in the use of computer programs such as Word processing, Spreadsheets, Databases, E-mail and Internet etc.
• Strong organizational skills.

Skills and Capabilities (examples provided below):

• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Represent the organization in a professional and engaging manner.
• The performance of the job requires a moderate amount of computer work, occasionally lifting/moving equipment, loading/unloading trucks (emergency disaster response), performing walkabouts, and intervening in physical confrontations.
• The performance of the job requires a moderate amount of computer work, and occasionally leading meetings/training workshops.
• Responsible to lead and direct, up to and including removal of guest access to services, should inappropriate and unsafe guest behaviour arise.
• The performance of the job requires attentive listening, moderate attention to computer work, dealing with figures, and high attention to policy/strategic development and proposal/accreditation preparation.
• Detail oriented, innovative problem solver.
• Understanding of societal issues (homelessness, poverty, addiction, mental health) and ability to respond with empathy and compassion.
• Requires monitoring of the environment, security cameras and attentiveness when interacting with guests.
• Ability to handle physical demands, which include lifting/carrying up to 20 pounds.
• Willingness and ability to complete training as required by contract or The Salvation Army.
• Willingness and ability to complete WHMIS & Universal Precautions training (to be completed during probation period).
• Willingness and ability to complete online new hire health and safety training (to be completed during probation period).
• Willingness and ability to complete Criminal Record Check (for vulnerable people and children).
• Participate in supervision and performance appraisal process.
• Ensure compliance with policies and procedures as it relates to external funders.
• Treat the property of The Salvation Army with due care and caution.
• Lead by example, demonstrate a positive attitude, a strong work ethic, and a willingness to learn and be flexible in the face of change.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Demonstrate a high level of integrity, good judgment, and ability to maintain appropriate confidentiality.
• Self-motivated and disciplined.
• • Fluent in spoken and written English
  • Ability to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Ability to work effectively with clients and staff in a culturally diverse environment.
  • Set priorities, monitor progress towards goals, and track details, data, information, and activities.

  The Incumbent will work under the following disagreeable conditions:

  • People with challenging behaviour
  • Verbal abuse
  • Work schedule affecting lifestyle

  The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to:

  • Physical attacks by others (i.e. violent/aggressive client)
  • Exposure to infectious diseases
  • Emergency response situations (fire, bomb threat, etc.)
  • Other potentially dangerous situations

  The Incumbent must take the following precautionary measures (in addition to health and safety rules):

  • Universal Precautions
  • Non-Violent Crisis Intervention Training
  • A clean driver's abstract
  • Completion of our online Armatus Abuse Training and required Health and Safety training

  The successful applicant will hold/have:

  • Criminal Records Check (for vulnerable people and children)

  Immunization for Hepatitis B and vaccination against tuberculosis and flu are suggested

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.