Manager, Informatics

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Twelve acute care hospitals, BC’s first dedicated outpatient care and surgery centre and a wide range of services in public health, home health, mental health and long-term care facilities - all within Metro Vancouver and the Fraser Valley. Known as one of the most desirable places to live in the world, these dynamic communities along with inspiring scenery and easy access to an abundance of outdoor activities provide an amazing quality of life.

We are proud of the innovation, dedication, integrity and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct.

Position Highlights:

Bring your demonstrated leadership and consultation skills to this exciting opportunity as a Manager, Informatics, with Fraser Health's Health Digital Patient and Provider Experience team, supporting Core Clinical Solutions. This role is responsible for providing leadership in the development, implementation and sustainment of a Clinical Solutions Support Service for Fraser Health. The Clinical Solutions Support service will provide highly available, real-time, expert support to Providers, clinicians, and clinical support personnel related to their use clinical information systems, such as MEDITECH® Expanse. As a member of the leadership team, the Manager is part of a coordinated effort to move forward the health, clinical and corporate technology vision for FH and to work collaboratively with other team members in promoting new technologies and best practice for service delivery.

Build on your education and career experience as you:

• Provide leadership in the development, implementation, and sustainment of health information systems and applications including identifying opportunities to move to electronic information capture and distribution, maintaining a multi-departmental authority-wide view of systems to support the adoption of systems.
• Plan and manages the support of the evolution and adoption of health information systems projects and leads strategies to reduce friction in the provider and clinician experience.
• Develop and maintains the processes necessary to facilitate care provider and employee access to electronic health and corporate information systems, applications and tools.
• Work collaboratively as a member of the Core Clinical Solutions leadership team by functioning as part of a coordinated effort to move forward the Fraser Health Digital Health strategy and by researching, promoting and adopting best practice models for service delivery.
• Work with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of information systems and technologies.
• Identifies innovative approaches to service delivery and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.

• Lead a team of professionals in the successful execution of projects and daily operations, foster a positive and collaborative work culture, as well as motivate and inspire to achieve individual and collective goals.

Are you passionate about joining our team? We will be looking for you to have:

• Bachelor's Degree in Health Information Management or a related field
• Seven (7) years management experience in a medium to large sized organization working with computerized health information systems, or an equivalent combination of education, training, and experience. Experience with acute care electronic health information systems.

This full-time position is located at our Central City office in Surrey, BC. This role may be eligible for remote/hybrid work.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Valued Benefits:

A career at Fraser Health will offer you the opportunity to work in a fast growing and exciting organization with professionals who are eminent in their respective fields. We offer a competitive compensation package, including comprehensive health benefits coverage.

Come work with dedicated professionals who are enthusiastic and committed to provide quality healthcare to our clients/patients/residents.

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

1. Provides leadership in the development of health and corporate information systems and applications including identifying opportunities to move to electronic information capture and distribution, maintaining a multi-departmental authority-wide view of systems to support the adoption of health and corporate information systems.
2. Plans and manages the support of the evolution and adoption of health and clinical/corporate information systems projects and leads strategies to reduce dependence on paper-based personal health and corporate records.
3. Develops and maintains the processes necessary to facilitate care provider and employee access to electronic health and corporate information systems, applications and tools.
4. Works collaboratively as a member of the Informatics leadership team by functioning as part of a coordinated effort to move forward the health and clinical/corporate information management agenda of FH and by promoting and adopting best practice models for service delivery.
5. Works with business process leaders in financial, corporate, and clinical areas to identify current workflow processes and opportunities for improvement through the effective use of information systems and technologies.
6. Identifies innovative approaches for information capture, storage, and retrieval and ensures that standards related to the management of personal health, employee or corporate information are maintained and enhanced.
7. Accountable for project priorities for the health authority and ensures that projects are executed in accordance with FH project management standards and that necessary project resources are in place to ensure successful implementation, in collaboration with assigned business areas.
8. Ensures the ongoing management/maintenance of negotiated vendor contracts. Negotiates contracts with vendors, ensures payment schedule is distributed, and vendor is upholding contract provisions.
9. Manages assigned staff by selecting employees, directing, supervising, and evaluating staff to ensure effective performance of duties, promoting, disciplining and initiating employee terminations.
10. Ensures the implementation of correct human resource standards and procedures, including performance evaluation, education, and orientation as well as compliance with applicable acts, regulations and collective agreements.
11. Interprets and administers collective agreements, if applicable, covering all bargaining unit employees. Investigates and responds to grievances of a confidential nature. Represents management up to and including Step 3 of the grievance process. Attends Third Party Hearings with the representative of the Employer.
12. Manages multiple department project budgets under the direction of the Director, by performing activities such as approving and tracking expenditures, identifying budget discrepancies, allocating funds across the areas of responsibility, and providing input into budget development.
13. Prepares or provides statistical information on workload measurement, department activity, quality assurance and clinical use on a scheduled or requested basis.
14. Participates on assigned internal and external committees, represents Fraser Health as a decision maker on external opportunities to achieve desired outcomes.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Demonstrated ability to lead, manage, plan, and implement within the area of responsibility.
• Demonstrated ability to work effectively within a highly dynamic environment.
• Demonstrated ability to be effective in an environment subject to continuous change.
• Working knowledge of applicable regulations, legislation, and collective agreements.
• Physical ability to perform the duties of the position.
• Proficiency in the use of personal computers