Program Manager, Infection Prevention and Control

Program Manager, Infection Prevention and Control

Infection Control

Burnaby, BC

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Director, Infection Prevention & Control, the Program Manager is responsible for the identification, planning, development, implementation, coordination and evaluation of key programs and related projects. The Program Manager provides operational, administrative and project management leadership, facilitating quality and process improvements across the provincial Infection Prevention & Control program. The Program Manager works collaboratively with a variety of internal and external partners and stakeholders in support of the development, implementation, and evaluation of strategic infection prevention and control research, policy, quality improvement, surveillance, knowledge exchange programs and related projects. The Program Manager participates in strategic discussions and works in collaboration with the assigned Director(s) to ensure strategic program initiatives are met. The Program Manager applies a solid base of leadership and management knowledge and skills to enable best practice, performance improvement, and system integration to ensure alignment between the Infection Prevention & Control program and the PHSA vision, mandate, and strategic directions.

What you'll do

• In collaboration with Infection Prevention & Control directors and leadership, and with support from the IPAC team as applicable, contributes to the development of strategic direction and annual work plan. Establishes program priorities and implementation plans, developing initiatives and evaluating and managing change.
• Works collaboratively with directors and leadership to develop tactical, logistical and operational strategies the utilize best practice to delivery healthcare services
• Provides leadership and direction for the effective and efficient operation of IPAC program activities and ensures alignment with organizational directions.
• Develops, coordinates and/or oversees coordination of proposals, budgets, and work plans for proposed improvement programs and related projects, ensuring that resources will meet program/project objectives and high quality deliverables.
• Provides leadership and manages the development, implementation, and evaluation of programs in support of strategic initiatives, programs, and projects. Manages a diversity of programs/related projects of varying scope in a complex and changing multidisciplinary environment and with a diversity of partners/stakeholders.
• Leads and/or coordinates strategic program teams, related working groups, and committees to achieve targeted goals/objectives of strategic programs and related projects, and to build and strengthen relationships with key partners and stakeholders.
• Develops and monitors budget and core activities in collaboration with program leadership, by performing duties such as monitoring expenditures, variance reporting, recommending remedial action and taking corrective action to ensure performance to plan. Works closely with the Director(s) or designate to ensure accurate financial data on operational costs. Reconciling invoices and ensuring adequate quality assurance of third party providers.
• Improves quality and effectiveness of IPAC team processes by formulating and implementing team-based recommendations.
• Provides effective leadership to assigned staff by supervising and directing work, assessing performance, handling disciplinary issues, motivating and coaching staff, ensuring staffing issues are resolved and monitoring adherence to Standard Operating Procedures. Responsible for the hiring and supervision of assigned staff; establishing clear definitions of responsibility, reviewing workload assignments and adjusting schedules accordingly to ensure levels meet operational requirements.
• Supports the hiring process for program staff and consultants; Provides direction to program staff and leadership ensuring adherence to PHSA hiring policies, procedures and collective agreement requirements.

What you bring

Qualifications

• A level of education, training, and experience equivalent to a Bachelor's degree in a health discipline or health care administration and a minimum of five (5) years recent related experience in either a clinical or business environment including three (3) years of supervisory experience in a union environment.
• Excellent leadership, decision-making, and organizational skills. Superior interpersonal skills including ability to provide leadership to, and supervision of, staff. Ability to work under pressure with a diverse group of persons, policies, and procedures. Demonstrated ability to exercise initiative and independent judgment in the performance of duties. Ability to accept responsibility and work independently while at the same time functioning as a strong team player. Exceptional business writing and editorial abilities. Strong project management skills, including ability to engage and manage stakeholders in a respectful, tactful and effective manner. Ability to act effectively as a change agent for the introduction and implementation of innovative and creative ideas, tools, templates and processes. Sound judgment, tact and diplomacy including demonstrating effective negotiation/mediation skills and/or the application of effective conflict negotiation/resolution skills to build consensus among groups. Excellent time management skills to prioritize and complete assignments and schedule activities. Proven excellent oral and written communication skills with a broad range of stakeholders, coupled with an ability to function at a high level in a complex and changing interdisciplinary healthcare environment. Strong skills in literature searches/reviews, data management/analysis, presentation, as well as with project management applications and other business software programs, including MS Office and enterprise resource planning applications.

Skills & Knowledge

• Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
• Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
• Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
• Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
• As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range: $102,938 - $147,974 /year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.
Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3
Closing date: Applications accepted until position is filled
Hours of Work: 0800-1600 (Monday to Friday)
Requisition # 163314E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Cultivate partnerships - Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

ATTN: PHSA Employees:

To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca

Please note the internal job posting will no longer be accessible after the expiry date of April 15, 2024. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.

If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday - Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.