Processing Associate - Specialty (Donor Door)

About Find

Find is a social enterprise with two goals: providing essential furnishings free of charge to individuals and families who are moving out of homelessness through Housing First, and supplying low-cost, quality furniture and housewares for sale to the public.

Find is looking for a detail-oriented Processing Associate - Specialty with a focus on the Donor Door, to join our processing team. This position works out of Find Edmonton at 5120 122 street in Edmonton, Alberta.

Position Summary

At your core, you should be passionate about helping people. We work with a diverse group of people to help our most vulnerable transition out of homelessness and into their new home through the Housing First program. You love creating moments of human connection. You are excited about unboxing and finding treasures. You enjoy cleaning, sorting, organizing, and possess the ability to have tough conversations with donors when we can not take donations that align with our mission. You are team oriented, have a positive attitude and can communicate effectively.

The Processing Associate - Specialty primarily works in the processing area of the store, specifically at the Donor Door, receiving donations from donors. Donations are then sorted and placed in their appropriate areas for detailed processing. There is a high degree of customer contact in this area, and the Processing Associate - Specialty must be able to cheerfully interact with donors and members of the public in a variety of situations.

Duties & Responsibilities

Opening:

• Checks the premises for items left overnight and brings them inside.
• Clears the exterior of the donation area to ensure customer and worker safety.
• Ensures exterior donation area is kept clear and safe throughout the shift.
• Places out any signage and ensure all paperwork is prepared for entry.

Customer Service & Receiving Donations:

• Welcomes donors to Find with a smile and within ten (10) seconds of their arrival in a helpful and friendly fashion.
• Carries donations and/or assists donors with donations.
• Performing furniture inspections as provided by in-house training, showing discretion and professionalism in accepting or denying donations.
• Notifies donor of what can and cannot be accepted, explain why donations must be refused and provide alternative donation options in the area.
• Sincerely and genuinely thanks donors for making a difference.
  
  

Processing Donations:

• Sort and direct items received into proper designated areas and bins.
• Evaluate household items for quality, condition, and visual appearance.
• Clean and repair items as per established policies and procedure.
• Price items by following established pricing guidelines and affix price tags to items as required.
• Maintain store and department cleanliness by sweeping, dusting and removing unusable items.
• Ensure the functionality of electronic/mechanical items.
• Load/unload furniture safely utilizing all required materials and/or equipment/straps available.
• Process hard furniture by cleaning/dusting/minor repairs as required.
• Safely using tools to repair, tighten or disassemble furniture.
• Participate in established training and maintain WHMIS safety and paperwork requirements.
• Additional Duties as assigned.
  

Qualifications, Skills and Experience

• Minimum of High School or GED equivalent
• Open and transparent communication skills - written and verbal.
• Availability Monday through Sunday with flexibility to work evening as required.
• Experience in excellent customer service
• Ability to work in steel toe shoes/boots.
• Ability to work inside and outside in all weather.
• Ability to lift up to 50 lbs.
• Ability to stand for long periods of time.
• Solid analytical, critical thinking and problem-solving abilities.

• Experience and understanding of Indigenous culture and traditions is an asset.
• Working knowledge of the state of homelessness in Edmonton and across the country is an asset.
• Working knowledge of Occupational Health and Safety Protocols
  
  

Work Culture

• Innovative -- innovative and outside of the box thinkers
• People-oriented -- supportive and open
• Team-oriented -- cooperative and collaborative
• Fun and Focused - We work hard, and we play hard
• Goal-oriented - We will end homelessness in Edmonton.
  
  

While we evaluate all applications based on merit, we especially appreciate and recognize the unique insights that come from personal lived experiences, such as homelessness or houselessness. We are deeply committed to fostering a diverse and inclusive workplace. Applicants from marginalized groups, including but not limited to Indigenous peoples, LGBTQ2S+, women, and newcomers, are encouraged to apply.

This competition will close at 4:30 p.m. on April 5, 2023. We thank all applicants for their interest; however, only those selected for an interview will be contacted.