Assistant Clinic Manager
March 28 2024
Categories Administration, Management, Laboratory, Diagnostics, Medical Imaging
Newmarket, ON • Full time
Job Location: Newmarket - York Medical
Job Type: Full Time
Schedule: Varies (Evenings and Weekends may be required)
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Regional Operations Manager (ROM) - Ontario, the Assistant Clinic Manager (ACM) - Specialty Clinics is responsible for the efficient day to day operations of the specialist practices within the Newmarket location. The ACM works collaboratively with the ROM, family practice ACM, employees, physicians, allied health providers, patients, clients, vendors and other internal and external customers to execute the organization's strategic objectives and support high quality patient care. This role assists the ROM in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams. In addition, the ACM is responsible for the growth of the existing specialty services (though marketing and/or new programs), as well as identifying / evaluating new, complementary services for the Clinic.
JOB DIMENSIONS:
PRINCIPAL RESPONSIBILITIES:
Administrative Duties:
The ACM provides support to medical and non-medical staff and provides direction under the guidance of the ROM. Must be able to work flexible shifts including evenings and weekends as needed and must be available for the on-call rotation for evenings and weekends. The clinic environment is fast paced and public facing, ability to manage time efficiently and be comfortable working with the public is necessary. Exceptional customer service (patients, clients, as well as physicians and allied health staff) is required on every shift.
We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.
Job Type: Full Time
Schedule: Varies (Evenings and Weekends may be required)
COMPANY INFORMATION:
Looking to make a difference? Looking to join an incredible team?
Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.
Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.
By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.
JOB PURPOSE:
Reporting to the Regional Operations Manager (ROM) - Ontario, the Assistant Clinic Manager (ACM) - Specialty Clinics is responsible for the efficient day to day operations of the specialist practices within the Newmarket location. The ACM works collaboratively with the ROM, family practice ACM, employees, physicians, allied health providers, patients, clients, vendors and other internal and external customers to execute the organization's strategic objectives and support high quality patient care. This role assists the ROM in ensuring excellence in the provision of all clinic support services by leading our administrative and medical support teams. In addition, the ACM is responsible for the growth of the existing specialty services (though marketing and/or new programs), as well as identifying / evaluating new, complementary services for the Clinic.
JOB DIMENSIONS:
| Direct Reports: | Medical and Non-Medical support staff for specialty clinic operations. |
| Financial: | Budget adherence of the clinic, labour costs, and marketing / business development. |
| Other: | Customer Service (Patients/Clients and Physicians/Allied Health Providers). |
PRINCIPAL RESPONSIBILITIES:
Clinic Management:
- Leads the team in supporting the operation of all specialty practices in the Newmarket location (specialist physicians, foot clinic, metabolic clinic and wellness clinics).
- Works collaboratively with the family practice ACM to manage labour and budgetary requirements and adhere to current staffing models.
- Assists the ROM to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician, provider, and team engagement.
- Ensures that company policies, processes and procedures are adhered to.
- Ensures standards of cleanliness and safety are maintained.
- Assists ROM in communicating and executing strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
- Ensures clinic equipment is well maintained.
- Completes performance management including performance reviews and progressive discipline as required.
- Participates in the recruitment and onboarding of all team members as required.
- Ensures team members are properly trained in all aspects of their role and provides coaching and feedback as required.
- Responsible for handling patient concerns in a timely and effective manner in accordance with our customer service standards.
- Creates a customer service culture that supports our patients and physicians.
- Provides support coverage as needed.
- Supports and executes on marketing and business development programs and initiatives.
- Assist in the development and support of new programs/services within our specialty clinic offerings.
- Support in the expansion of current clinic offerings.
- Exemplifies the organization's core values and ensures staff are aware of the organization's core purpose and core values and are performing to these standards on an ongoing basis.
Administrative Duties:
- Ensures billing errors are corrected and resubmitted to the Ministry of Health.
- Completes monthly third-party cash reports.
- Post cheques and ensures that bank deposits are made on a weekly basis.
- Ensures private pay, Third Party and OHIP receivables are completed accurately and reviewed monthly.
- Responsible for review and approval of clinic invoices on a twice weekly basis for Accounts Payable.
- Assists in completing operational reporting and metrics.
- Ensures EMR is protected and safeguarded according to organizational policy.
- Assists in maintaining optimal levels of medical and office supplies.
- Ensures that funds generated by the clinic are accurately accounted for on a daily basis.
- 1-2 years clinic experience required.
- Previous supervisory experience is an asset.
- Customer service focus with strong communication skills.
- Detail oriented with exceptional problem-solving skills.
- Demonstrated ability to be adaptable and flexible.
- Marketing and Business Development experience (growing services / a business) is preferred
- Proficient with the Microsoft Office Suite.
- Ability to handle confidential information in compliance with the Health Information Act guidelines.
- 2-3 year college diploma or university degree in business or related field is an asset.
The ACM provides support to medical and non-medical staff and provides direction under the guidance of the ROM. Must be able to work flexible shifts including evenings and weekends as needed and must be available for the on-call rotation for evenings and weekends. The clinic environment is fast paced and public facing, ability to manage time efficiently and be comfortable working with the public is necessary. Exceptional customer service (patients, clients, as well as physicians and allied health staff) is required on every shift.
We appreciate your interest in working Medicentres Canada. Only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit www.medicentres.com.
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