Healthcare Field Supervisor – Vancouver Coastal Health

Job summary

Conduct mobile patrols and respond to incidents across healthcare sites, supporting frontline teams and maintaining safety for patients, staff, and visitors. Coordinate with the Security Operations Centre and other units, maintain vehicle and equipment readiness, and document incidents and operational activity.

Job details

Mobile Response Unit (MRU) Officer –Vancouver Coastal Health Securicare is seeking a Mobile Response Unit (MRU) Officer to support healthcare security operations across the Vancouver Coastal Health (VCH) portfolio in Metro Vancouver. This is a dynamic, field-based role responsible for responding to incidents across multiple sites, supporting frontline teams, and maintaining a safe and secure environment for patients, staff, and visitors. You will play a key role in rapid response, incident support, and operational coverage across healthcare facilities. The ideal candidate is adaptable, calm under pressure, and experienced in handling high-risk situations in a healthcare environment. Duties & Responsibilities Conduct mobile patrols and respond to incidents across multiple healthcare sites, ensuring safety and security for patients, staff, and visitors Perform rapid incident assessment and take appropriate action during medical emergencies, behavioral situations, and safety-related events Operate and maintain assigned mobile unit, including vehicle inspections, equipment checks, and readiness verification prior to deployment Utilize GPS tracking systems and real-time reporting tools to maintain situational awareness and support operational coordination Coordinate with SOC and other units to ensure timely, effective multi-site response and communication Support frontline staff during high-risk situations, including escalation, aggression, and mental health-related incidents Conduct site and area-based patrols, identifying risks and ensuring compliance with healthcare safety protocols Assist in the development and execution of post orders for assigned geographic coverage areas Maintain accurate documentation, including incident reports, activity logs, and operational updates Conduct pre-deployment readiness checks, including vehicle familiarization, equipment accountability, communication testing, and area orientation Provide stakeholder support, including briefings to site leadership and coordination with clinical teams when required Requirements Valid BC Security Worker Licence (SWL) Valid Advanced Security Training (AST) Valid Intermediate First Aid (OFA 2) Valid Class 5 Driver's Licence with a clean driver's abstract Non-Violent Crisis Intervention (MORB) is an asset. Minimum 2 years of security supervisory or site lead experience, preferably in healthcare or high-profile environments. Demonstrated leadership experience with the ability to coach, mentor, and manage a team effectively Strong understanding of incident management, emergency response protocols, and risk mitigation Excellent communication and interpersonal skills, with the ability to engage effectively with staff, patients, and stakeholders Ability to work independently, manage multiple sites, and prioritize in a fast-paced environment. Strong report writing, documentation, and incident review experience. Intermediate computer skills (incident reporting systems, email, basic MS Office) Post-secondary education in Police Foundations, Community Justice Services, or Law Enforcement is an asset. What's In It For You Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate. Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed. Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow. Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe. At Securicare, We Live By Our R.E.A.C.H. Values Respect Empathy Accountability Courtesy Honesty At Securicare, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just a job; it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment. Ready to join the team? Apply today! Salary: $28.00 per hour

What you’ll do

Conduct mobile patrols and respond to incidents across healthcare sites, supporting frontline teams and maintaining safety for patients, staff, and visitors. Coordinate with the Security Operations Centre and other units, maintain vehicle and equipment readiness, and document incidents and operational activity.

Requirements

Requires a valid BC Security Worker Licence, Advanced Security Training, Intermediate First Aid (OFA 2), a Class 5 driver's licence with a clean abstract, and at least two years of security supervisory or site lead experience. Candidates should demonstrate leadership, emergency response and risk management knowledge, strong communication and documentation skills, and the ability to work independently across multiple sites; post-secondary education in a related field is an asset.

Benefits

• Year-Round Events
• Collaborative Culture
• Training and Growth Opportunities
• Mentorship

Listed skills

• Incident Management · Preferred
• crisis intervention · Preferred
• Microsoft Office · Preferred
• Team Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Mobile Patrol
• Incident Assessment
• Emergency Response
• Healthcare Security
• Team Leadership
• Coaching and Mentoring
• Risk Mitigation
• Crisis Intervention
• Incident Management
• Report Writing
• Stakeholder Communication
• Multi-Site Coordination
• Vehicle and Equipment Readiness
• GPS Tracking
• Incident Reporting Systems
• Microsoft Office

Job areas

• Security & Safety
• Management & Leadership
• Healthcare

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