Healthcare Operations Centre Dispatcher

Job summary

Handle calls and radio communications, dispatch security resources, coordinate responses to incidents and emergencies, and escalate critical issues to management. Document response details, prepare incident reports, conduct and log hourly safety check-ins, and protect confidential information.

Job details

Position Overview Job Title: Healthcare Operations Centre Dispatcher Employment Type: Full-time Pay Rate: $25.28 per hour Site Overview The Paladin Security Operations Centre serves as a 24/7/365 centralized escalation point and communications hub for our healthcare security program. Connecting on-site security guards, management, and client leadership, the centre ensures fast, organized, and reliable support across healthcare environments. What You'll Be Doing As a Healthcare Operations Centre Dispatcher, you will serve as a multi-faceted call taker, dispatcher, report writer, and response coordinator. You will act as a vital support system for healthcare security operations by managing real-time incidents and clear communication. Handle incoming phone calls and radio communications calmly and professionally. Dispatch alarm responses and deploy security resources effectively within designated timeframes. Respond to book-offs, accident reports, and active emergencies, escalating critical issues to management as needed. Document all response details and compile clear, accurate incident reports for clients and internal leadership. Perform and log hourly safety check-ins in accordance with Paladin and WorkSafeBC policies. Maintain strict confidentiality while handling sensitive healthcare and security information. Must Haves Minimum typing speed of 50 WPM. Proficiency with computers, including Microsoft Word, Excel, and Outlook. Strong written and verbal communication skills. Proven ability to prioritize tasks, multitask, and manage time in a high-volume setting. Ability to maintain composure and problem-solve effectively during stressful situations. Nice-to-Haves Prior experience in security, call centre operations, or customer service. Formal training or education in Public Safety Communications. What's In It For You? A rewarding role with a Great Place to Work Certified company. Clear pathways for career advancement and promotion from within. A collaborative, supportive team culture focused on professional development and employee well-being. Why Join Our Team? Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation. We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What you’ll do

Handle calls and radio communications, dispatch security resources, coordinate responses to incidents and emergencies, and escalate critical issues to management. Document response details, prepare incident reports, conduct and log hourly safety check-ins, and protect confidential information.

Requirements

Applicants must type at least 50 words per minute, be proficient with computers and Microsoft Word, Excel, and Outlook, and have strong written and verbal communication skills. They must be able to prioritize and multitask in a high-volume environment, remain composed under stress, and solve problems; security, call centre, customer service, or public safety communications experience is an asset.

Benefits

• Career Advancement Opportunities
• Promotion From Within
• Supportive Team Culture
• Professional Development
• Employee Well-Being

Listed skills

• written communication · Preferred
• Multitasking · Preferred
• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Call Taking
• Radio Communications
• Dispatching
• Incident Reporting
• Emergency Response Coordination
• Alarm Response
• Written Communication
• Verbal Communication
• Task Prioritization
• Multitasking
• Time Management
• Problem-Solving
• Composure Under Pressure
• Confidentiality
• Typing
• Microsoft Word, Excel, And Outlook

Job areas

• Security & Safety
• Healthcare
• Customer Service & Support
• Administrative

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