On November 30, 2024, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. This groundbreaking new service is available 24/7/365 and accessible to everyone from coast to coast to coast. 9-8-8: Suicide Crisis Helpline follows a network model with nearly 40 local, provincial and territorial, and national crisis lines co-delivering the service.  9-8-8 Partners are the backbone of the service and are located across Canada. They provide existing crisis services within their communities, as well as taking 9-8-8 calls and texts. Other 9-8-8 partners include Hope for Wellness who offer specialized support for First Nations, Inuit and Métis, and Kids Help Phone, who specialize in supporting young people reaching out to 9-8-8.  9-8-8 is led and coordinated by the Centre for Addiction and Mental Health (CAMH) and funded by the Government of Canada.

9-8-8 is currently seeking two (2) highly motivated and experienced full-time, permanent Supervisors to join our Network Quality Team.  The Network Quality Team is responsible for ensuring 9-8-8 services are adherent to best practices and standard operating procedures. Under the direction of the 9-8-8 Network Quality Manager, the Quality Improvement Supervisor is responsible for supporting all 9-8-8 Suicide Crisis Helpline (a network of 40+ partner organizations) quality assurance and quality improvement efforts. The QI Supervisor assists and collaborates with the Quality Team to conduct quality assurance activities for the 9-8-8 network to assure that all partners are performing optimally, investigate complaints and have an awareness of issues impacting the service.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

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