Job Title: Quality Support - Crisis Services

Job Type: Full Time, 8-week contract

Department: Crisis Services

Location: Oakville, Ontario

Hours: 35 hours per week

Hourly Rate: $18.20

About Us

The Canadian Mental Health Association, Halton Region (CMHA Halton) is a leading provider of adult and youth mental health services in the Region of Halton. We are driven by our cause to provide responsive mental health for everyone through equitable services targeted for people living with mental health and/or substance use concerns.

Why Work for CMHA- Halton

CMHA Halton offers a supportive team environment, flexible work environment, training opportunities, competitive vacation package and comprehensive benefits/pension package. We have an enthusiastic team who are dedicated to supporting individuals with mental health concerns within a client-focused environment. Individuals seeking new challenges and opportunities for professional growth are encouraged to apply.

CHMA Halton strives to build an inclusive culture with a staff group that represents the diversity of the people and communities we serve. We are committed to reducing systemic barriers to employment and our services that have traditionally impacted members from the following groups, Black, Indigenous People, and other racially visible persons, members of the 2SLGBTQIA+ community, and persons with disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. Please also feel free to identify your preferred pronouns when applying.

Role Overview

The Canadian Mental Health Association – Halton Region Branch (CMHA Halton) is currently seeking a final year student or recent grad in Social Work or Psychology for an 8-week full-time placement (35 hours per week). This opportunity is ideal for someone in their final year of a Master of Social Work (MSW) program, completing a Master of Arts in Counselling Psychology, or working toward registration as a Psychologist or Psychotherapist. The successful candidate will apply their assessment skills in a quality-focused, community-based role. Applicants should have a strong understanding of risk assessments and a demonstrated interest in delivering high-quality care to clients.

This position will be responsible for supporting our quality control efforts on our crisis team. Client calls are recorded to ensure ongoing appropriate client care and to also develop our staff in building their skills in providing timely and comprehensive support to clients in a mental health crisis.

This position will be responsible for reviewing calls which includes but is not limited to assessing that a risk assessment was successfully completed, safety plans were created when necessary and that the questions asked in any given situation are meeting the needs of the client and are in line with our crisis protocols.

Calls can be reviewed at a time that works best for the student but this position is for 35 hours per week. This role will be a hybrid role with some hours onsite required onsite at our Oakville location. However, the majority of hours can be completed remotely.

Position Requirements:

In accordance with the Ontario Summer Jobs program you must meet the below minimum qualifications;

• Be between the ages of 15-30 years of age
• You are required to be living in Ontario during the term of employment
• You must be legally entitled to work in Canada for the full duration of the employment period and have a valid Social Insurance Number upon being hired

Skills Needed:

• Proficiency in MS Word and Excel and prior experience using Client Information System would be helpful
• Ability to speak a second language would be considered an asset
• The successful candidate must pass a vulnerable screening check

CMHA Halton will support any accommodations that may be required for you to actively participate in the recruitment process. Please email careers@cmhahrb.ca if you wish to review this job posting in an alternative format or if you would like to request an accommodation. Only those selected for an interview will be contacted. Thank you for your interest in CMHA-Halton

CMHA Halton does not use artificial intelligence (AI) or automated decision-making technologies in any part of our recruitment or selection processes. All hiring decisions are made by our People & Culture team and trained hiring managers, who carefully review each application to ensure a fair, equitable, and human-centered assessment. We are committed to transparency, privacy, and ethical hiring practices, and we ensure that every candidate is evaluated by real people who bring thoughtful judgment, inclusivity, and care to our recruitment practices.