We are looking for Processing Center Advisors who are detail-oriented and customer-focused to support families, childcare providers, and other stakeholders through child care support programs. In this role, you will review and process applications, determine eligibility, answer client inquiries, resolve issues, and maintain accurate records while following program policies, privacy, and security requirements. Position Details Location: Calgary or Edmonton, Alberta Work Arrangement: Hybrid Employment Type: Contract Contract Length: Up to 18 months Working Hours: Monday to Friday, 8:15 AM – 4:30 PM (Alberta Time) Key Responsibilities Review and process applications, renewals, and changes according to program policies and guidelines. Review financial and supporting documents to determine eligibility. Respond to questions from parents, guardians, childcare providers, and other stakeholders by phone, email, and online. Help clients understand program requirements and use online services. Research and resolve issues related to applications, payments, eligibility, and system errors. Keep accurate records, case notes, and supporting documents. Follow privacy, security, and information management requirements. Apply program policies, procedures, legislation, and guidelines correctly. Manage multiple tasks in a fast-paced, high-volume environment. Work with internal and external teams to support program delivery. Participate in training, testing, process improvements, and operational projects when required. Provide professional, respectful, and customer-focused service. Handle sensitive and confidential information with care. Must HaveEducation High School Diploma or GED. Required Experience 5+ years of customer service and/or retail sales experience. 5+ years of experience researching information to find solutions. 5+ years of experience working in a fast-paced environment, solving problems independently and as part of a team. 5+ years of experience managing multiple priorities in a complex work environment. Required Skills Strong customer service skills. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Ability to research information and find appropriate solutions. Ability to understand and apply policies, procedures, legislation, and program guidelines. Strong organization and time management skills. Ability to manage multiple priorities in a high-volume environment. Strong verbal and written communication skills. Ability to work independently and in a team. Ability to handle confidential information professionally. Strong interpersonal skills with a customer-focused and empathetic approach. Nice to Have 5+ years of experience using multiple computer systems to review or assess application eligibility. 5+ years of call centre experience handling inquiries by phone or email and recording detailed notes. 5+ years of experience in a role requiring strong analytical skills, attention to detail, and accuracy. 5+ years of experience in a similar role. Experience with government programs, eligibility assessments, benefits administration, or social benefit programs. Experience supporting clients in complex or sensitive situations. Experience using multiple systems and databases while assisting customers. Experience in program administration, case management, application processing, or similar administrative work. Ideal Candidate Detail-oriented and highly organized. Strong customer service and communication skills. Comfortable reviewing documents and assessing information. Able to make accurate decisions using established policies and guidelines. Comfortable working with multiple computer systems and databases. Able to manage a high volume of work while maintaining quality and accuracy. Strong research and problem-solving skills. Able to work independently and as part of a team. Professional when handling confidential information. Adaptable and able to manage changing priorities and deadlines. Equipment A laptop and all required system access and credentials will be provided. Resume Requirements Your resume must clearly show all required experience and where you gained it. Do not simply copy the job requirements into your resume. Include employment dates in MMM/YYYY – MMM/YYYY format. List the required experience under the relevant job or project. Provide three professional references who can speak about similar work you have performed. List your most recent reference first. Reference checks may be completed during the hiring process. Security & Background Requirements Successful candidates must complete Level 2 Enhanced Security Screening before starting the assignment. Mandatory Training Successful candidates must complete all required onboarding and training before beginning the role.