Job Description:

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Manager or designate, the Quality Assurance/Compliance Lead provides leadership, support and coordination of strategic service improvements according to legislative and provincial requirements. The Lead is responsible for reviewing and leading quality assurance measures in order to ensure the accurate and timely completion and distribution of Mental Health Act (MHA) forms by staff, patients and physicians. Assists the organization with the development of standard procedures, guidelines and controls to improvement their electronic health record management to meet MHA compliance and disclosure requirements.

Specifically, the scope of this work includes establishing strong partnerships with MHSU and non-MHSU operations, medical leaders and others for the (re)development of processes, care delivery, and procedure and policy changes for initiatives identified as a priority. In addition, the Lead collaborates on the development and implementation of education, change management process and training strategies to support MHSU and non-MHSU staff and clinicians through these changes. They will partner with other members of the Strategic Clinical Networks (SCN) team as well as other Island Health departments in order to advance initiatives Reviews outcomes with the Manager or designate on an ongoing basis and provides recommendations for improvements and risk reduction. Works with the organization's partners to standardize processes for the release of documentation consistent with Mental Health Review Board (MHRB) disclosure requirements. Provides training and educational sessions and materials to assist in staff and physician understanding of forms process, content and legal requirements to complete forms and meet notice requirements.

Travel may be a requirement of this position. Transportation arrangements must meet the operational requirements of Island Health in accordance with the service assignment and may require the use of a personal vehicle.

QUALIFICATIONS:

Education, Training And Experience

Bachelor's Degree in Health Information Science, Records Management or other relevant field plus three (3) to five (5) years' of recent, related experience including significant experience with auditing processes, records management and disclosure requirements in a mental health care setting or an equivalent combination of education, training & experience. Knowledge and experience with electronic health record and database development/management required.

Valid BC Driver's License.

Skills And Abilities

• Demonstrated knowledge of Mental Health Act (MHA) legislation, regulations, standards and policies.

• Ability to assess policies and procedures, interpret legislation and directives, and formulate innovative and progressive approaches to service delivery and program issues.

• Demonstrated attention to detail, ability to be thorough and accurate with excellent data management skills.

• Demonstrated ability to participate in the developing and the implementing of new processes and procedures related to services in a health care setting.

• Demonstrated knowledge of records management systems, policies and procedures.

• Demonstrated ability to plan, implement, and organize and problem solve in a complex dynamic environment and across multiple sites supporting leaders and physicians.

• Ability to lead and participate in qualitative improvement processes and develop and nurture an environment where quality improvement principles are used on a continuous basis.

• Proven ability to facilitate, negotiate, and remain neutral in situations.

• Demonstrated commitment to Cultural Safety and Humility, trauma-informed and recovery-oriented practices.

• Ability to prepare education materials and facilitate training sessions/workshops.

• Ability to communicate effectively, both verbally and in writing.

• Demonstrated ability to understand and clearly relate technical information to other members of the organization.

• Ability to work effectively, both independently and as part of a team.

• Ability to provide guidance and direction to others.

• Ability to organize, prioritize and balance work.

• Ability to operate related equipment, including computer software applications including Microsoft Office Suite tools - Excel, PowerPoint, internet and email systems.

• Physical ability to carry out the duties of the position.

Job Requirements:
https://jd.viha.ca/JD5304.pdf