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Job Description Summary: The Medical Office Assistant (MOA) at Rehoboth Medical Clinic plays a vital role in supporting the seamless operation of a patient-centred, multidisciplinary healthcare practice. Reporting to the Practice Manager, this position ensures efficient administrative and clinical workflows while delivering compassionate, high-quality care to patients across the Steinbach community and surrounding areas. The ideal candidate is a proactive, detail-oriented professional with a strong commitment to patient service and clinic excellence. By maintaining accurate records, managing scheduling, supporting billing processes, and contributing to a positive patient experience, the MOA helps uphold the clinic’s mission of accessible, reliable, and holistic healthcare. This role is essential to the clinic’s ability to serve patients effectively in a fast-paced, collaborative environment.

Responsibilities: Manage patient appointments, including scheduling, rescheduling, and confirming visits across multiple providers. Maintain accurate and confidential patient records using LibreMD EMR or equivalent Canadian EMR systems. Prepare patient charts for clinical visits, ensuring all documentation is complete and up to date. Assist with physician billing processes in compliance with Manitoba Health requirements. Process patient referrals, lab requisitions, and prescription renewals efficiently and accurately. Provide exceptional front-desk service, greeting patients warmly and addressing inquiries with professionalism and empathy. Coordinate communication between patients, physicians, nurses, and allied healthcare providers. Maintain clinic supply inventories and manage incoming correspondence and mail. Support the Practice Manager with administrative tasks, reporting, and special projects as needed. Adhere to all privacy regulations, including PIPEDA and PHIA, ensuring patient confidentiality at all times.

Requirements Minimum 3 years of experience as a Medical Office Assistant in a medical clinic setting. Valid Medical Office Assistant Certificate or equivalent formal training. Proven experience using LibreMD EMR or another Canadian EMR system. Familiarity with Manitoba Health physician billing procedures is an asset. Strong organizational and time management skills with the ability to multitask in a fast-paced environment. Excellent communication, interpersonal, and customer service skills. Proficient in Microsoft Office Suite and electronic documentation systems. High level of discretion, integrity, and commitment to patient confidentiality. Ability to work independently and as part of a collaborative healthcare team.