Overview:

Crown Diamond Wellness Center is a multidisciplinary rehabilitation clinic committed to providing high-quality care for patients recovering from motor vehicle accidents, workplace injuries, and other physical conditions. We offer a full range of services including physiotherapy, chiropractic, massage therapy, occupational therapy, kinesiology, and acupuncture. We work with ICBC, WorkSafeBC, and extended health providers through direct billing.

Position Summary: We are seeking a professional, organized, and compassionate Medical Office Assistant to join our team. The MOA will be the first point of contact for patients and play a vital role in ensuring smooth clinic operations and exceptional customer service.

Key Responsibilities:

• Greet patients and manage front desk reception duties
• Schedule and confirm appointments for multiple practitioners
• Manage phone calls, emails, and patient inquiries
• Maintain accurate and up-to-date patient records
• Perform billing and direct submissions to ICBC, WorkSafeBC, and extended health insurers
• Process payments and issue receipts
• Coordinate treatment plans and documentation with clinicians
• Support daily clinic operations and assist with general administrative tasks
• Ensure confidentiality and compliance with clinic policies and privacy regulations

Qualifications:

• Medical Office Assistant certificate or equivalent experience preferred
• Experience in a clinical or rehabilitation setting is preferred
• Proficiency in Microsoft Office and EMR systems (Jane App experience is an asset)
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Multilingual skills considered an asset

What We Offer:

• Competitive wages based on experience
• Supportive team environment
• Opportunity for growth with our expanding clinic (second location in Richmond)
• Staff discounts on treatments and wellness services

To Apply: Please submit your resume and a brief cover letter outlining your experience and availability to alexismoa@crowndiamond.ca.

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Benefits:

• Extended health care
• Flexible schedule
• On-site parking Flexible language requirement:
• French not required

Education:

• Secondary School (preferred)

Experience:

• Medical office: 1 year (preferred)

Work Location: In person