Are you interested in making a difference in the lives of marginalized populations?

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement. Program Summary The Calgary Alternative Day Options (CADO) program is a community-based day program serving adults with disabilities. The program occurs in inclusive settings which allow natural interaction with a variety of people. Clients can choose to do one or more of the following: self employment, volunteering, recreation & leisure. For each of these options, clients are supported to set goals, develop new skills, and create natural supports within the community. Job Summary The Day Services Team Leader role supports the operations of the Calgary Alternative Day Options (CADO) program at Calgary Alternative Support Services Inc. (CASS). This role supports staff and clients to build a strong sense of empowerment, make positive decisions and help establish themselves as a part of their community and provide development and stability in the client’s daily activities. This role is responsible for establishing professional boundaries with the frontline support staff and the client, providing guidance to the client regarding emotional support, daily living skills, and community resources. This role further provides supervision to the frontline support staff in their duties. Key Responsibilities Client Establish respectful and professional boundaries while developing positive working relationships with clients Establish and maintain a positive professional working relationship with client guardians and client supports where applicable Ensure appropriate staffing is in place Available to clients in emergent situations Develop Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals Work with the Community Support Coordinator (CSC) to hire the appropriate supports to implement the goals established in that plan Assist clients in the development and monitoring of goals and objectives indicated in their ISP Support individuals in specifically identified areas to increase independence in the community; this may include, community inclusion, recreation and leisure activities; and management of health-related matters as directed by the CSC Help recruit and screen individuals with the training and personal attributes to meet the identified needs of a given client Ensure client preferences are reached to the fullest extent possible Support relationships between clients, their support network, and other community members Liaise with guardians and family members, as required Meet with clients regularly to establish rapport and monitor any changes in support needs Input case notes into CASS database; PEAK Research community resources that can help support the client’s current desires and needs Agency/Day Services Program (CADO) Understand and adhere to CASS Policies & Procedures and program-specific expectations as defined in Program Operations Manual; providing direction and clarification around specific policies and expectations to frontline support staff where needed Responsible for checking email communications daily; available and responsive to phone calls/text messages as needed Complete client and agency-specific paperwork in a timely fashion Actively participate in the CASS health and safety program, and adhere to health and safety policies per CASS Policy & Procedures and Alberta OH&S legislation, providing direction and clarification to frontline support staff where needed Maintain valid certification in all core training/employment requirements and any additional training as assigned based on client support needs or supervisory needs Liaise with other CASS programs, external agencies, and other relevant stakeholders Participate in ensuring program outcomes are being met Meet the standards laid out by accreditation bodies (Ex. Creating Excellence Together – CET) Participate in annual reviews for clients, including consent forms and ISP documents, and submit to Community Support Coordinator (CSC) for review and submission to PDD Assist CSC with recruitment and supervision of staff Monitoring and performance evaluation of staff in collaboration with CSC Information management and case notes in client database (PEAK) Provide regular updates to CSC Support Staff Be available and responsive to staff, particularly in moments of crisis or emergency Assist and support frontline team with securing relief for any absences Be open to locate and provide relief in case of staff absence or emergency Assist with direct supervision, in collaboration with CSC, of all support staff related to caseload Develop and maintain individual support documents (Ex. support schedule, desired activities, support dictionary, activity plans) Collect data to prepare and review monthly summaries with client goals Regular and consistent in-person contact with support staff Provide information and resources to support staff to better support client goal achievement Ensure positive support relationships and ongoing assessment of appropriate supports Inform and receive feedback in regards to client crisis and difficult situations Provide ongoing and consistent feedback and support to staff Conduct annual performance evaluations for all staff in collaboration with CSC Encourage staff engagement Support staff in completing their training and submitting required documentation Ensure staff are trained on and are appropriately implementing behavior plans in accordance with approved positive and restrictive practices Create and maintain positive team building/team environment in order to develop team strengths and identify staff recognition strategies Attend program meetings as required Culture Model and demonstrate CASS values in all interactions with clients, staff, and community members Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization Demonstrate an ability and willingness to give and receive honest, balanced feedback Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS policies and procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies Qualifications and Experience 3 years of experience in the Human Services field Supervisory experience Strong interpersonal skills Competency in report writing Ability to work both independently and as a team member Strong organizational and time management skills Ability to maintain confidentiality Strong verbal and written communications Ability to approach situations with positivity Ability to adapt communication styles Demonstrates organizational, time management, managerial, and leadership skills. Ability to be flexible and patient Experience working with Non-Profit organizations is an asset Knowledge in supporting adults with developmental disabilities preferred Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word Required Education Degree or diploma in a Human Services related discipline Other Required Skills A current Basic First Aid/Emergency First Aid certification that includes CPR/AED A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS A vehicle and valid driver's license are considered assets This position falls under the Caregivers Act. For full details please visit the site below: Caregivers – Employment standards exceptions | Alberta.ca https://www.alberta.ca/es-exceptions-caregivers.aspx Referral Program If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program! We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted. No phone calls please.