About Smith?s Pharmacy & Smith Labs

or over 80 years, Smith?s Pharmacy & Smith Labs has proudly served the Toronto community as a trusted compounding pharmacy. We specialize in personalized formulations such as sterile infusions, bioidentical hormone therapies, pain management compounds, cosmeceutical products, and pediatric medications.

Over the last 35 years, our pharmacy has adopted a holistic and integrative approach to health and wellness. Our facility features advanced sterile and non-sterile compounding laboratories, along with naturopathic, homeopathic, and holistic dispensaries. We also provide a wide selection of professional-grade vitamins, minerals, nutritional supplements, herbal products, and homeopathic remedies to promote overall well-being.

Customer Service

• Welcome customers promptly and gather prescription information according to Standard Operating Procedures (SOPs)
• Carry out responsibilities based on assigned duties and priority schedules
• Direct all clinical questions regarding medications, medical conditions, recommendations, or fees to the pharmacist in accordance with policy and legal requirements
• Communicate clear wait time expectations and maintain effective customer communication
• Retrieve and process prescriptions and purchases following SOPs
• Provide accurate non-clinical information and address customer concerns appropriately, involving the pharmacist when required
• Guide customers to educational resources when appropriate
• Ensure customers requiring counseling are referred to the pharmacist promptly
• Process cash transactions according to company cash-handling procedures
• Respond to customer inquiries both in person and over the phone
• Maintain strict confidentiality and privacy standards

Administration

• Process new and refill prescriptions according to SOPs
• Prepare and submit orders for medications, OTC products, and special requests (excluding controlled substances)
• Process third-party billing claims online and manage manual claims while collecting any outstanding balances
• Answer phone calls professionally and route inquiries appropriately
• Assist physicians and clinics with placing orders and coordinating timely deliveries
• Handle incoming faxes in accordance with pharmacy standards
• Support pharmacists with follow-up calls and administrative tasks
• Identify patients who may benefit from additional pharmacy services and provide assistance as needed
• Contact physicians? offices when necessary, such as for authorization requests, while maintaining accurate documentation
• File and organize documentation accurately and promptly
• Generate reports when required

Front Shop Merchandising

• Order and maintain non-prescription inventory, including stock rotation and expiry checks
• Assist with opening and closing procedures, including locks, panels, and gates
• Update and maintain patient education materials and in-store signage

Prescription Workflow

• Support prescription preparation according to company standards
• Enter information for new prescriptions and process refills
• Adjudicate third-party claims and update records when necessary
• Select medications based on established standards and preferred brands
• Accurately count, measure, package, and label prescriptions while ensuring complete documentation
• Assist with mixing, reconstituting, and compounding prescriptions under pharmacist supervision
• Receive prescription requests by phone or in person
• Maintain accurate records within pharmacy systems
• Coordinate with IT support or third-party providers to resolve technical issues
• Prioritize prescriptions based on workflow demands
• Prepare required documentation to accompany prescriptions

Inventory Management

• Assist with coordinating compounding lab operations
• Support inventory management under pharmacist supervision
• Ensure medications are stored and organized properly
• Maintain accurate perpetual inventory records
• Restock pharmacy