Mental Health Care Coordinator
Top Benefits
About the role
Mental Health Care CoordinatorChild, Youth & Family Mental Health Clinic
Location: Behaviour Matters – Toronto (Lawrence & Allen) Position: Full-Time | Monday–Friday (occasional evenings/weekends as needed)
Join a team that's changing the way families access mental health care.
Behaviour Matters is a leading child, youth, and family mental health clinic dedicated to helping children, teens, families, educators, and professionals build the skills they need for lifelong success. Our evidence-informed services support children and youth experiencing anxiety, emotional regulation challenges, ADHD, autism, behavioural concerns, learning differences, social challenges, and other mental health needs through individual therapy, group programs, parent coaching, school partnerships, and professional education.
We're looking for an exceptional Care Coordinator who combines compassion with efficiency and thrives in a fast-paced environment. This is far more than an administration role - you will be the first impression of Behaviour Matters and play a critical role in helping families feel heard, supported, and connected to the right services.
If you're passionate about mental health, exceptional client care, and creating meaningful experiences for families, we'd love to meet you.
What You'll Do
As our Care Coordinator, you'll be the main point of contact, connecting families, clinicians, and programs.
Client Experience Welcome families by phone, email and in person with warmth and professionalism Build trust and rapport with parents navigating challenging situations Conduct intake calls and gather relevant clinical information Help families understand our services and recommend appropriate therapy, coaching or programs Match clients with the most appropriate therapist or service based on presenting concerns Support families throughout their care journey and ensure an exceptional client experience
Scheduling & Coordination Manage clinician schedules and optimize appointment availability Coordinate therapy and group intakes Monitor cancellations and waitlists while maximizing clinic capacity Support program registrations and therapist caseload management Coordinate communication between families, clinicians and leadership
Administration Maintain accurate and confidential electronic client records and standards Monitor inquiries and maintain prompt response times Support clinic operations and administrative projects Assist with delivering Social-Emotional Skills group programs if/when needed
Client Retention & Quality Help ensure every family receives an outstanding experience Follow up with inquiries and current clients Assist with client feedback and service recovery when concerns arise Identify opportunities to improve clinic processes and client satisfaction
Who We're Looking For
We're looking for someone who naturally makes people feel cared for and understood while remaining highly organized and detail-oriented.
You are: Warm, confident and emotionally intelligent Calm under pressure Highly organized with exceptional attention to detail Professional and polished Able to multitask in a fast-paced environment A proactive problem solver Comfortable speaking with families experiencing stress, anxiety or crisis Passionate about children's mental health Preferred Qualifications Education Completion of a diploma or bachelor's degree in one of the following: Child & Youth Care Social Service Worker Psychology Social Work Mental Health & Addictions Behavioural Sciences Human Services A related mental health field Experience Required: Minimum 1 years of reception, client service or administrative experience Experience working in a mental health clinic, healthcare practice, counselling centre or social services organization Experience coordinating appointments and managing multiple schedules Strong customer service experience
Strong assets include: Experience supporting children, youth and families Experience working with therapists or multidisciplinary clinical teams Familiarity with mental health terminology Experience with Jane App or similar electronic medical records Understanding of privacy legislation (PHIPA) Technical Skills
Google Workspace Electronic Health Records / Jane App Scheduling software Payment processing Strong written communication Excellent phone etiquette
Why Join Behaviour Matters?
You'll join a passionate team that's committed to making a meaningful impact every day. We offer:
Health benefits Supportive and collaborative team culture Ongoing professional development and support Opportunities for career growth A purpose-driven workplace where your work directly changes lives The opportunity to help children, youth and families access the care they need
Employment Details
Position: Full-Time Salary: $24–$30/hour (based on education and experience) Location: In-person (Toronto)
Schedule: Monday–Friday Occasional evenings and weekends as required To Apply Please submit: Resume Cover Letter
About Behaviour Matters
For 20 years and counting, Behaviour Matters has continued to successfully strengthen and develop Social Skills, Emotional Regulation and Self Esteem for children, teens and families through our therapeutic group programs in Toronto and the GTA.
Behaviour Matters is dedicated to providing therapeutic group programs for children and teens, focused on building social skills, emotional regulation and self-esteem in an inclusive, safe, and interactive environment. Our unique programs will help children and teens develop the skills they require in order to lead positive and productive lives. Our group programs are offered on weekdays after school and on the weekend.
Behaviour Matters is also committed to providing individual and family therapy as well as workshops for children, teens, young adults, parents and families. We strive to help individuals become the best version of themselves, and we personalize our therapeutic work to you and the needs of your child, youth, or family. We help clients uncover their capabilities as well as provide them with coping tools and new skills sets; by establishing a supportive therapeutic environment and offering opportunities for personal growth we guide our clients towards achieving the full expression of their intellect and abilities.
Behaviour Matters is proud to announce two new additions to our services. We now provides school- and community-based programs and training, as well as online programs and virtual therapy sessions. If you are interested in any of our services please contact us at info@behaviourmatters.ca.
Similar Jobs
Mental Health Care Coordinator
Top Benefits
About the role
Mental Health Care CoordinatorChild, Youth & Family Mental Health Clinic
Location: Behaviour Matters – Toronto (Lawrence & Allen) Position: Full-Time | Monday–Friday (occasional evenings/weekends as needed)
Join a team that's changing the way families access mental health care.
Behaviour Matters is a leading child, youth, and family mental health clinic dedicated to helping children, teens, families, educators, and professionals build the skills they need for lifelong success. Our evidence-informed services support children and youth experiencing anxiety, emotional regulation challenges, ADHD, autism, behavioural concerns, learning differences, social challenges, and other mental health needs through individual therapy, group programs, parent coaching, school partnerships, and professional education.
We're looking for an exceptional Care Coordinator who combines compassion with efficiency and thrives in a fast-paced environment. This is far more than an administration role - you will be the first impression of Behaviour Matters and play a critical role in helping families feel heard, supported, and connected to the right services.
If you're passionate about mental health, exceptional client care, and creating meaningful experiences for families, we'd love to meet you.
What You'll Do
As our Care Coordinator, you'll be the main point of contact, connecting families, clinicians, and programs.
Client Experience Welcome families by phone, email and in person with warmth and professionalism Build trust and rapport with parents navigating challenging situations Conduct intake calls and gather relevant clinical information Help families understand our services and recommend appropriate therapy, coaching or programs Match clients with the most appropriate therapist or service based on presenting concerns Support families throughout their care journey and ensure an exceptional client experience
Scheduling & Coordination Manage clinician schedules and optimize appointment availability Coordinate therapy and group intakes Monitor cancellations and waitlists while maximizing clinic capacity Support program registrations and therapist caseload management Coordinate communication between families, clinicians and leadership
Administration Maintain accurate and confidential electronic client records and standards Monitor inquiries and maintain prompt response times Support clinic operations and administrative projects Assist with delivering Social-Emotional Skills group programs if/when needed
Client Retention & Quality Help ensure every family receives an outstanding experience Follow up with inquiries and current clients Assist with client feedback and service recovery when concerns arise Identify opportunities to improve clinic processes and client satisfaction
Who We're Looking For
We're looking for someone who naturally makes people feel cared for and understood while remaining highly organized and detail-oriented.
You are: Warm, confident and emotionally intelligent Calm under pressure Highly organized with exceptional attention to detail Professional and polished Able to multitask in a fast-paced environment A proactive problem solver Comfortable speaking with families experiencing stress, anxiety or crisis Passionate about children's mental health Preferred Qualifications Education Completion of a diploma or bachelor's degree in one of the following: Child & Youth Care Social Service Worker Psychology Social Work Mental Health & Addictions Behavioural Sciences Human Services A related mental health field Experience Required: Minimum 1 years of reception, client service or administrative experience Experience working in a mental health clinic, healthcare practice, counselling centre or social services organization Experience coordinating appointments and managing multiple schedules Strong customer service experience
Strong assets include: Experience supporting children, youth and families Experience working with therapists or multidisciplinary clinical teams Familiarity with mental health terminology Experience with Jane App or similar electronic medical records Understanding of privacy legislation (PHIPA) Technical Skills
Google Workspace Electronic Health Records / Jane App Scheduling software Payment processing Strong written communication Excellent phone etiquette
Why Join Behaviour Matters?
You'll join a passionate team that's committed to making a meaningful impact every day. We offer:
Health benefits Supportive and collaborative team culture Ongoing professional development and support Opportunities for career growth A purpose-driven workplace where your work directly changes lives The opportunity to help children, youth and families access the care they need
Employment Details
Position: Full-Time Salary: $24–$30/hour (based on education and experience) Location: In-person (Toronto)
Schedule: Monday–Friday Occasional evenings and weekends as required To Apply Please submit: Resume Cover Letter
About Behaviour Matters
For 20 years and counting, Behaviour Matters has continued to successfully strengthen and develop Social Skills, Emotional Regulation and Self Esteem for children, teens and families through our therapeutic group programs in Toronto and the GTA.
Behaviour Matters is dedicated to providing therapeutic group programs for children and teens, focused on building social skills, emotional regulation and self-esteem in an inclusive, safe, and interactive environment. Our unique programs will help children and teens develop the skills they require in order to lead positive and productive lives. Our group programs are offered on weekdays after school and on the weekend.
Behaviour Matters is also committed to providing individual and family therapy as well as workshops for children, teens, young adults, parents and families. We strive to help individuals become the best version of themselves, and we personalize our therapeutic work to you and the needs of your child, youth, or family. We help clients uncover their capabilities as well as provide them with coping tools and new skills sets; by establishing a supportive therapeutic environment and offering opportunities for personal growth we guide our clients towards achieving the full expression of their intellect and abilities.
Behaviour Matters is proud to announce two new additions to our services. We now provides school- and community-based programs and training, as well as online programs and virtual therapy sessions. If you are interested in any of our services please contact us at info@behaviourmatters.ca.