Rehabilitation Assistant/ Clinic Experience Associate– London, ON

CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.

We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca.

About this opportunity

If you are a dynamic Rehabilitation Assistant interested in personal and professional growth, CBI Health has an excellent opportunity for you to meet these goals, supported by one of the largest healthcare networks in Canada. As a casual Rehabilitation Assistant supporting our London clinics, you will be responsible for shared administrative support functions in a team environment as well as responsible for assisting the Physiotherapists with their caseload. Dynamic, versatile and energized by a busy schedule, you welcome the opportunity to demonstrate your strong computer, analytical and organizational skills and your success in meeting timelines.

Starting wage: $18.00–$20.00 per hour

Take an inside look at what you’ll do each day

Rehabilitation Assistant duties:

• Act as a liaison between the client and the Physiotherapist
• Assist with the Physiotherapist’s caseloads
• Assemble chart packages and bar-code charts for offsite storage
• Process and perform clerical audits for discharged patient charts
• Maintain a presentable/organized clinic and ensure that the gym area is free of obvious safety hazards

Clinic Experience Associate duties:

• Create a welcoming environment for clients, guests, team members and stakeholders
• Respond to in-person, telephone and digital (email and SMS through Clinicmaster) inquires promptly and always within 24 hours
• Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
• Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the the team so everyone is aware
• Demonstrate superior customer service
• Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
• Maintain confidentiality of client records and personal and personal health information at all times
• Facilitate effective flow within the clinic

What you need to be successful

• A Kinesiology degree or PTA/OTA diploma
• Exceptional interpersonal and customer service skills
• Strong critical thinking and time management skills
• Excellent communication and computer skills
• The ability to work under pressure and to take and follow direction
• The ability to work independently as well as in a team environment
• Strong organizational skills

What CBI Health offers you

• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Flexible hours, which allow work-life balance and focus on quality of life

Inclusion Matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.