Top Benefits
About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members. In this role, you will: Make outbound phone calls to members. Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances. Provide timely follow-up as needed. Display a high level of empathy, understanding, and patience, while helping to address the member’s needs. Utilize several systems, in addition to the regular usage of more than one monitor.
Required Qualifications 1+ year of customer service experience, with proven customer service skills. Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders) Ability to regularly access a designated workspace free from noise and other distractions. High-speed internet with the ability to hardwire via ethernet from cable modem to PC. Preferred Qualifications Bilingual preferred and able to pass language certification, if bilingual. 1+ year of experience in a call center setting, specifically related to inbound/outbound calls. Knowledge of Medicaid, specifically related to communicate source navigation. Strong communication skills (oral and written). Strong analytical and problem-solving skills. Active listening proficiency. Ability to be receptive to feedback and to embrace continuous improvement. Positive attitude and strong interpersonal skills. Ability to display empathy towards customers’ needs and concerns Desire to contribute to building a positive team spirit.
Education High school diploma or Equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
About CVS Health
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.
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Top Benefits
About the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This Customer Service Representative will perform inbound and outbound calls to members that need help in finding local community resources to meet their social needs. There is a strong preference for finding candidates that have lived or cared for someone with similar experiences of our members. In this role, you will: Make outbound phone calls to members. Locate resources to provide members with assistance for needs, such as food, utility, housing, and finances. Provide timely follow-up as needed. Display a high level of empathy, understanding, and patience, while helping to address the member’s needs. Utilize several systems, in addition to the regular usage of more than one monitor.
Required Qualifications 1+ year of customer service experience, with proven customer service skills. Excellent computer skills, including typing proficiency, multi-tasking between online applications, and multiple screens. Working knowledge of Microsoft© products (Outlook, Excel, folders) Ability to regularly access a designated workspace free from noise and other distractions. High-speed internet with the ability to hardwire via ethernet from cable modem to PC. Preferred Qualifications Bilingual preferred and able to pass language certification, if bilingual. 1+ year of experience in a call center setting, specifically related to inbound/outbound calls. Knowledge of Medicaid, specifically related to communicate source navigation. Strong communication skills (oral and written). Strong analytical and problem-solving skills. Active listening proficiency. Ability to be receptive to feedback and to embrace continuous improvement. Positive attitude and strong interpersonal skills. Ability to display empathy towards customers’ needs and concerns Desire to contribute to building a positive team spirit.
Education High school diploma or Equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
About CVS Health
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.