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Licensed Optician - Dufferin Mall

Specsaversabout 5 hours ago
Toronto, Ontario, Canada
Mid Level
Full-Time

Top Benefits

3 weeks of paid vacation
Paid Birthday Leave
Volunteer Leave

About the role

Licensed Optician – Specsavers

"Performance isn't built on luck. It's built on precision, trust, and the pursuit of excellence."

Location: Specsavers Dufferin Mall Hours: 25-44Hrs (Dependant on Business needs) Compensation: $29+ (actual compensation will be determined based on experience)

At Specsavers Dufferin Mall, we aren't looking for someone who simply sells glasses. We're looking for someone who understands that every frame fitted, every lens measured, and every customer interaction contributes to a result that changes someone's day and sometimes their life.

What you'll bring

  • Absolute attention to detail.
  • Pride in delivering exceptional customer care.
  • The confidence to make informed decisions and stand behind them.
  • The humility to keep learning every single day.
  • The ability to perform under pressure while remaining calm and professional.
  • A team-first mentality. Success is never achieved alone.
  • Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province.
  • Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment
  • Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
  • Reliability and flexibility to work retail hours
  • Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
  • Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
  • Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications

Your responsibilities

  • Deliver precise frame fittings and accurate measurements.
  • Recommend the right lenses and eyewear solutions based on each customer's individual needs.
  • Ensure every pair of glasses leaves the practice meeting the highest standards.
  • Support your colleagues because high-performing teams outperform talented individuals.
  • Create an experience that customers remember long after they've left the store.
  • Provide personalized guidance on frame and lens selection to ensure optimal vision, comfort, and fit for each customer.
  • Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers.
  • Manage after-care services, including resolving complaints with effective problem-solving techniques.
  • Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
  • Handle third-party billing professionally, ensuring compliance with fee structures and agreements.
  • Coach and support team members in developing optical knowledge and skills, fostering professional growth.
  • Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.

What success looks like You don't chase perfection because it's easy, you chase it because it's worth pursuing. You see problems before they become mistakes. You understand that consistency wins over flashes of brilliance. You celebrate the team's achievements before your own. You are flexible and are able to work different shift patters throughout the week.

Benefits:

  • Vacation: 3 weeks of paid vacation (prorated for hours worked)
  • Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
  • Vision Care: Enjoy 2 free pairs of glasses or a 12-month supply of contact lenses annually
  • Friends & Family Discounts: 4 vouchers per year, each offering 25% off
  • Health & Dental Coverage: Comprehensive coverage starting on your first day
  • Health Care Spending Account
  • Employee Assistance Program: Confidential support for mental health, financial, and personal well-being
  • Career Growth: Ongoing investment in your professional development and advancement

Why Specsavers? If you're motivated by precision, driven by purpose, and believe that the smallest details produce the biggest results, we'd like to meet you. Join Specsavers. Help people see their world more clearly. Perform like every detail matters—because it does.

We're not just about eyewear and eyecare, but about changing lives through better sight. Ranked the 5th Best Workplace™ in Canada and 12th globally by Great Place to Work®, we’re proud of our optometrist-owned model that delivers high-quality, accessible eyecare for every budget.

Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical locations.

In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical equipment and a wide range of affordable, high-quality eyewear, we’re transforming the way Canadians experience eyecare.

If you’re passionate about making a difference and want to be part of a values-driven organization, join us as we continue to grow. Together, we can change lives through better sight.

About Specsavers

Retail
10,000+

Specsavers began 40 years ago with the vision of two optometrists, Doug and Mary Perkins, who set out to provide best-value eyecare to everybody.

Their passion for optometry has led Specsavers to become the largest privately-owned optical group in the world, delivering high-quality, affordable optical and hearing care in 12 countries. And it continues to shape the lives and experience of around 41,000 colleagues who are developing their careers with us across the globe.

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