Support Worker Shift Supervisor
Top Benefits
About the role
Are you passionate about helping people build stability and thrive in permanent housing? Do you enjoy leading by example while supporting a dedicated team to make a lasting impact? If so, bring your leadership and compassion to The Alex and help change lives every day.
What We Do
Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.
Abbeydale Place and Prelude are low-barrier, recovery-oriented supportive housing programs operating under a Place-Based Supportive Housing (PBSH) model. These programs provide long-term housing and intensive wrap-around supports to single adults who have been chronically unhoused and high levels of vulnerability related to concurrent physical health conditions, mental illness, substance use, and cognitive impairment.
Reporting to the Program Manager, the Support Worker Shift Supervisor plays an integral role within the team and contributes to the program's success by promoting resident wellbeing, meaningful engagement, skill building, and independence within our PBSH program.
In addition to direct support, the Support Worker Shift Supervisor provides operational oversight to help ensure the program runs smoothly and effectively. They demonstrate a deep understanding of the population we serve and are committed to fostering an inclusive, safe, and supportive environment as participants work toward establishing and maintaining permanent housing.
This is a permanent, part-time position.
What You Will Do
In addition to standard Support Worker duties, the Support Worker Shift Supervisor will also be responsible to:
-
- Oversee and support the monitoring and approval of scheduling updates and changes to ensure program operations align with safety protocols and funding requirements.
- Foster equitable distribution of responsibilities and workload across the team to maintain balance and efficiency.
What You Bring
In addition to the standard qualifications and experience required for a Support Worker, the Shift Supervisor brings:
- Minimum 2–3 years of frontline experience in a related role.
- Previous supervisory or team lead experience, including managing shift operations and staff coordination is an asset.
- Experience in crisis intervention, de-escalation techniques, and trauma-informed care.
- Familiarity with documentation standards, reporting protocols, and electronic records.
- Leadership training is an asset.
- Proven problem-solving and decision-making abilities.
- Ability to delegate tasks, manage priorities, and support team performance.
- Comfortable with conflict resolution and providing constructive feedback.
- Skilled in collaborative leadership and fostering a positive team culture.
- First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance is required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
Work Environment and Hours
- The Prelude
- 1.0 FTE (22.5 hours/week)
- Standard hours are 6:00 pm to 6:00 am, Saturday and Sunday.
- Continuous extended periods of sitting, with some standing and walking.
- Occasional carrying objects up or down stairwells.
- Occasional physical action requires the ability to climb and carry objects up flights of stairs throughout the shift, and to bend/crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs) throughout the shift.
- Occasional time outside in all weather conditions.
What We Offer
Some of the great benefits The Alex has to offer include:
- 3-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP, Student Loan Repayment Program, and/or Mortgage Accelerator Payment Program (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development
How To Apply
If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex [https://www.thealex.ca/careers/].
This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.
The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.
In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).
*The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.
For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca [file:///C%3A/Users/sradjo/AppData/Local/Microsoft/Windows/Documents%20and%20Settings/csadler/Local%20Settings/Temporary%20Internet%20Files/Content.Outlook/PUZ7PIHO/www.thealex.ca].
At The Alex, we place a high value on strong, ethical, and professional relationships between clients and primary care providers. Clear boundaries are essential to ensuring safe, respectful, and effective care. To protect clients, medical professionals and staff, employees and contractors of The Alex are not permitted to access internal physicians, nurses, mental health clinicians, or other allied health professional services during their employment.
We recognize that some applicants may have had, or may currently have, meaningful care relationships with The Alex at the time of applying. If you are currently a client and wish to continue in our recruitment process, you are asked to disclose your service provider relationship. Should you be hired, you will be required to transition your care to an external provider within your first 90 days of employment and maintain this external care relationship for the duration of your employment. Reasonable extensions of the 90-day deadline may be considered where absolutely necessary and in the sole discretion of The Alex.
This approach helps us maintain clear boundaries, uphold professional standards, and protect our workers’ rights to privacy and confidentiality.
6:00 pm to 6:00 am, Saturday and Sunday.
Similar Jobs
Support Worker Shift Supervisor
Top Benefits
About the role
Are you passionate about helping people build stability and thrive in permanent housing? Do you enjoy leading by example while supporting a dedicated team to make a lasting impact? If so, bring your leadership and compassion to The Alex and help change lives every day.
What We Do
Since 1973, The Alex has been a community-based, not-for-profit organization providing integrated primary health care, community support services, and housing-focused programs to individuals and families who experience barriers to accessing traditional health, housing, and social service systems. Services are grounded in principles of health equity, low-barrier access, trauma-informed practice, cultural safety, harm reduction, and person-centered care.
Abbeydale Place and Prelude are low-barrier, recovery-oriented supportive housing programs operating under a Place-Based Supportive Housing (PBSH) model. These programs provide long-term housing and intensive wrap-around supports to single adults who have been chronically unhoused and high levels of vulnerability related to concurrent physical health conditions, mental illness, substance use, and cognitive impairment.
Reporting to the Program Manager, the Support Worker Shift Supervisor plays an integral role within the team and contributes to the program's success by promoting resident wellbeing, meaningful engagement, skill building, and independence within our PBSH program.
In addition to direct support, the Support Worker Shift Supervisor provides operational oversight to help ensure the program runs smoothly and effectively. They demonstrate a deep understanding of the population we serve and are committed to fostering an inclusive, safe, and supportive environment as participants work toward establishing and maintaining permanent housing.
This is a permanent, part-time position.
What You Will Do
In addition to standard Support Worker duties, the Support Worker Shift Supervisor will also be responsible to:
-
- Oversee and support the monitoring and approval of scheduling updates and changes to ensure program operations align with safety protocols and funding requirements.
- Foster equitable distribution of responsibilities and workload across the team to maintain balance and efficiency.
What You Bring
In addition to the standard qualifications and experience required for a Support Worker, the Shift Supervisor brings:
- Minimum 2–3 years of frontline experience in a related role.
- Previous supervisory or team lead experience, including managing shift operations and staff coordination is an asset.
- Experience in crisis intervention, de-escalation techniques, and trauma-informed care.
- Familiarity with documentation standards, reporting protocols, and electronic records.
- Leadership training is an asset.
- Proven problem-solving and decision-making abilities.
- Ability to delegate tasks, manage priorities, and support team performance.
- Comfortable with conflict resolution and providing constructive feedback.
- Skilled in collaborative leadership and fostering a positive team culture.
- First Aid (Basic or Intermediate) – Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance is required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.
Work Environment and Hours
- The Prelude
- 1.0 FTE (22.5 hours/week)
- Standard hours are 6:00 pm to 6:00 am, Saturday and Sunday.
- Continuous extended periods of sitting, with some standing and walking.
- Occasional carrying objects up or down stairwells.
- Occasional physical action requires the ability to climb and carry objects up flights of stairs throughout the shift, and to bend/crouch, reach above shoulder height, kneel, and carry objects (more than 20Ibs) throughout the shift.
- Occasional time outside in all weather conditions.
What We Offer
Some of the great benefits The Alex has to offer include:
- 3-weeks’ vacation
- Medical and Dental Coverage
- Health / Wellness Spending Accounts
- RRSP, Student Loan Repayment Program, and/or Mortgage Accelerator Payment Program (up to 5% match)
- Personal Days
- Floating Holiday
- Sick/Wellness Days
- Employee Family Assistance Plan (EFAP)
- Professional Development
How To Apply
If you are as passionate as we are about making a difference in people’s lives, please visit our career centre: Jobs at The Alex | The Alex [https://www.thealex.ca/careers/].
This position will remain open until a suitable candidate is found. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We will make every effort to accommodate candidate’s schedules and needs in all parts of the hiring process.
The Alex is committed to embedding the principles of equity, inclusion, and diversity across the organization. We are committed to removing barriers to employment that are faced by equity-seeking groups and encourage (but not require) members of these groups to self-identify as such in their cover letters.
In accordance with our strategic priorities, we particularly encourage applications from individuals who self-identify as racialized* or Indigenous (First Nation, Metis, or Inuit).
*The term “racialized” is used here instead of the more outdated and inaccurate terms “racial minority, “visible minority”, “person of colour”, or “non-White”.
For further information about The Alex and its programs, we encourage you to visit our website at www.thealex.ca [file:///C%3A/Users/sradjo/AppData/Local/Microsoft/Windows/Documents%20and%20Settings/csadler/Local%20Settings/Temporary%20Internet%20Files/Content.Outlook/PUZ7PIHO/www.thealex.ca].
At The Alex, we place a high value on strong, ethical, and professional relationships between clients and primary care providers. Clear boundaries are essential to ensuring safe, respectful, and effective care. To protect clients, medical professionals and staff, employees and contractors of The Alex are not permitted to access internal physicians, nurses, mental health clinicians, or other allied health professional services during their employment.
We recognize that some applicants may have had, or may currently have, meaningful care relationships with The Alex at the time of applying. If you are currently a client and wish to continue in our recruitment process, you are asked to disclose your service provider relationship. Should you be hired, you will be required to transition your care to an external provider within your first 90 days of employment and maintain this external care relationship for the duration of your employment. Reasonable extensions of the 90-day deadline may be considered where absolutely necessary and in the sole discretion of The Alex.
This approach helps us maintain clear boundaries, uphold professional standards, and protect our workers’ rights to privacy and confidentiality.
6:00 pm to 6:00 am, Saturday and Sunday.