Sanavie is one of the largest pharmacies in Quebec and one of the keys to our success is to anticipate business needs by optimizing work and eliminating redundancies and those of our employees to facilitate their work at every opportunity! In this context, technology is at the heart of all our activities.

Sanavie is looking for a Reimbursement Associate to help optimize billing and claims processes. In this role, you’ll combine expertise in medical billing with customer service and data analysis to ensure reimbursements are handled with speed, accuracy, and care. The Reimbursement Associate will play a key role in supporting patients, providers, and insurers, helping Sanavie streamline financial workflows while improving the patient experience. This is a detail-focused, high-impact opportunity for someone who thrives at the intersection of healthcare, billing, and customer care.

Key Responsibilities

• Process Out‑of‑Pocket (OOP) transfers within expected timelines.
• Actively follow up on unpaid accounts receivable (AR) by calling, sending emails, and texting patients about outstanding balances.
• Document and follow up on commitments made by patients.
• Complete basic CRBs (reimbursement case reviews/requests) with minimal errors.
• Respond to reimbursement‑related questions from other departments through our Teams channels, seeking guidance from teammates or your supervisor when needed.
• Follow up with RAMQ and private insurers on special approval requests and update patient support programs (PSPs) as needed.
• Speak with insurance agents in a professional and informed way so files aren’t restarted or delayed due to misunderstandings.
• Participate in conference calls with patients and insurance agents to resolve billing issues or request contribution letters, maintaining clear and empathetic communication.
• Learn to manage changes in patient coverage (public/private, new plans, loss of coverage) step by step, from start to finish.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field.
• 3–5 years of experience in medical billing, claims, or reimbursement.
• Knowledge of healthcare insurance systems (asset), medical coding (asset), and claims processing.
• Strong problem-solving and analytical skills with attention to detail.
• Excellent communication and customer service abilities.
• Proficiency with billing software (asset) and MS Office.
• Ability to work in both French and English (oral and written).

Why join us?

• Several benefits among which a work/life balance account expense after 1 year in the company.
• 1000$/year for pre-approved training.
• Collaboration, challenging the status quo as well as challenging ourselves is at the core of our culture!
• The opportunity to contribute to the success of the company and alleviate the burden of redundant tasks for the pharmacy team.

What to expect:

• Mindset of growth: constantly receive/create new ideas to improve our work. We want every department to work smarter, with better tools.

• You will be joining a team that is striving to outdo themselves, that have a great sense of humor and are foodies.

Day shift, from Monday through Friday.
8 hours per day, 40 hours per week.