Patient Care Navigator

Remote - Ontario, Canada

Job ID JR0147845

Category Managed Care, Medical & Medical Research

Post Date May. 28, 2026

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

The Patient Care Navigator is a healthcare professional responsible for coordinating patient access to specialty therapies within a virtual, clinic-based patient support program (PSP). Acting as a central liaison between patients, physicians, insurers, and internal teams, you will support therapy access, reimbursement navigation, and ongoing case management.

This role requires strong clinical knowledge and the ability to independently manage complex patient cases, ensuring timely, seamless access to biologic and specialty therapies.

What You’ll Do:

• Coordinate patient access to specialty medications, including biologics and biosimilars.
• Manage referrals and ensure complete, accurate documentation for reimbursement submissions.
• Partner with insurers and PSP teams to support prior authorization, special authorization, and funding approvals.
• Provide education to patients and healthcare providers on therapy options, disease states, and treatment pathways.
• Support physicians with reimbursement processes and therapy eligibility criteria.
• Track patient cases within PSP systems to ensure alignment with KPIs and service-level expectations.
• Coordinate treatment scheduling and collaborate with clinics and pharmacies to align therapy delivery.
• Monitor patient progress, therapy adherence, and therapy disruptions.
• Report adverse events in accordance with SOPs and regulatory requirements.
• Collaborate cross-functionally with internal teams, including reimbursement, operations, and clinical stakeholders.
• Identify opportunities to improve patient experience and program efficiency.

Basic Requirements:

• Bachelor’s degree in Nursing, Pharmacy, or related healthcare field (or equivalent combination of education and experience).
• 4+ years of relevant professional experience in healthcare, patient services, or clinical program support.
• Experience supporting patient access, reimbursement, or patient support programs (PSPs).
• Strong understanding of public and private payer systems in Canada.

Preferred Skills / Experience:

• Experience with biologic or specialty therapies (e.g., oncology, immunology).
• Knowledge of prior authorization, reimbursement pathways, and appeals processes.
• Background in case management, infusion clinics, or specialty pharmacy.
• Bilingual (English/French) is an asset.
• Experience using PSP systems, CRM tools, or healthcare platforms.
• Strong clinical assessment, problem-solving, and stakeholder management skills.
• Ability to work independently in a fast-paced, remote environment.

Work Environment & Travel

• Fully remote role (Canada-wide).
• Occasional travel may be required for training or team meetings (minimal and infrequent).

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson,

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Our Base Pay Range for this position

$81,500 - $108,600

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity

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McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com

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or (Canada) Accessibility@mckesson.ca

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. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!