The depth of specialty testing, along with investments in technology and a robust academic research infrastructure, positions you at the heart of some of the most significant diagnostic work in laboratory medicine. As a Senior Manager, Core Laboratory at Mount Sinai Hospital you will oversee operations spanning the areas of Transfusion Medicine, Hematology, Flow Cytometry, Maternal Serum Screening, Point of Care and Biochemistry. Our specialized areas of focus include maternal-fetal health, oncology diagnostics, inflammatory bowel disease and autoimmune disorder testing. You'll have an opportunity to collaborate with leaders to implement strategic projects, improve lab test utilization, and implement new diagnostic technologies. This wide scope of operational influence positions you at the centre of some of the most consequential laboratory work in the province.

Is this you?
This level of operational scope appeals to professionals with a well-developed instinct for transforming complexity into a service that performs with consistency. Monitoring service delivery, turnaround times, and utilization across multiple specialized sections gives you the visibility to anticipate gaps and address issues before they affect care. This broad operational oversight allows you to recognize where priorities need to shift, where leaders require support, and where process improvements can strengthen performance. In turn, laboratory operations continue to deliver the reliability that clinicians and patients depend on.

People leadership in a multi-section laboratory like Core Lab, requires someone who can create clarity, set expectations, and keep others aligned when priorities shift. Whether hiring staff, supporting direct reports, or guiding performance conversations, you communicate in a way that is direct, respectful, and grounded in accountability. Your approach to staff development, from training plans through to annual evaluations, builds a team that is confident, capable, and prepared for the demands of our unique laboratory environment. This steady investment in people helps establish a culture where people feel supported and performance grows over time.

You are motivated by work that goes beyond maintaining performance and instead asks you to strengthen how a service evolves. Working within a laboratory like ours that maintains a proactive equipment replacement cycle, means you have the capacity to move the service forward strategically. Evaluating workflow, advancing test utilization strategies and helping implement new diagnostic technologies gives you the opportunity to turn strategic priorities into practical improvements across the Core Lab. With confidence, you can identify where processes can be refined, where resources can be used more effectively, and where change can create a stronger service for both staff and clinical partners. This strategic approach ensures a service that is positioned to adapt, improve, and keep pace with the evolving demands of laboratory medicine.

About this team:
The Core Laboratory, within the Department of Pathology and Laboratory Medicine, at Mount Sinai Hospital processes over two million tests annually across three key areas: Transfusion Medicine, Hematology, and Biochemistry. Serving one of Canada's most specialized acute care hospitals, our diagnostic work supports complex patient populations spanning oncology and maternal-fetal health. The team consists of Medical Laboratory Technologists, Medical Laboratory Technicians and professional staff. Affiliated with the University of Toronto, we are an academic research environment that offers laboratory professionals a level of clinical and scientific exposure found in very few settings.

In this role you will:

• Monitor service delivery, utilization management, and test turnaround times to ensure targets and clinical needs are met for timely patient management
• Monitor workload and workflow and implements necessary process improvements where required
• Address and resolve risk management issues related to test performance, and incident reports (SAFER), ensuring appropriate corrective actions
• Monitor standard work practices, address issues related to non-compliance, investigate shortfalls in client satisfaction or service delivery, and respond to customer concerns
• Ensure staff safety by reviewing, updating, and implementing safety policies, procedures, emergency plans, and required staff training
• Ensure availability of technical resources for the section within and outside of the hospital, supporting operations at off-site locations
• Prepare annual operating plan for division by applying strategic objectives that are aligned with the strategic priorities of the PLM Department
• Provide leadership and management of team by hiring staff, setting priorities, overseeing annual evaluations/competency assessments and CMLTO registration oversight
• Monitor staff attendance, overtime, sick time, and staffing levels, and adjust assignments as required to meet service needs
• Monitor monthly expenses, participate in service costing and business case development to determine needs for capital requests
• Monitor the utilization of reagents and supplies and investigates any unusual consumption
• Apply LEAN principles and processes to the workflow in order to maximize productivity and to eliminate any unnecessary waste in the system
• Monitor and trend monthly lab workload reports to ensure workload is accurately captured and reported
• Prepares and co-ordinates purchasing requisitions/e-reqs orders
• Work collaboratively to ensure accreditation and regulatory requirements are in place, leading divisional quality reviews and management audits while ensuring timely completion of quality management activities (i.e. SOP reviews, and equipment maintenance)
• Work with the Pathology and Lab Medicine Quality Management office to monitor and reduce potential for adverse patient care. Review adverse occurrences, identify root causes and implement corrective actions to prevent re-occurrences
• Ensure evaluation, analysis and implementation of new tests/and or method of testing follow appropriate guidelines and that proper written instructions (SOPs, logs) are in place
• Implement document control system on departmental policies and procedures to ensure annual reviews and updates and ensures that they are reviewed in a timely manner
• Communicate with internal and external stakeholders regarding service delivery, updates, changes, new protocols, etc.
• Perform other duties consistent with the job classification as required

Job Requirements

Job Requirements:
Mandatory

• Currently registered and in good standing with the College of Medical Laboratory Technologists of Ontario (CMLTO)

• Successful completion of an undergraduate degree in a related field (i.e. health, or science) from an accredited educational institution

• 2 years of management or supervisor experience in a laboratory or health related field within the last 3 years

• Applicants with proven equivalent recent and related training and experience may be considered

Skills and Knowledge

• Proven knowledge of Core Lab operations, i.e. Chemistry, Hematology, or Transfusion Medicine, including quality management, accreditation, licensing and regulatory requirements.
• Must be flexible and able to work during off shifts, as required
• Ability to work under pressure to and maintain a positive and professional demeanor while meeting all deadlines, conflicting demands, and multiple priorities
• Excellent interpersonal skills with the ability to interact effectively with diverse groups
• Demonstrated effective management of resources consistent with organizational, department and team goals
• Proven effectiveness promoting compliance with professional and ethical practices, accreditation standards, and applicable legislation
• Demonstrated understanding and commitment to health and safety policies, procedures and applicable legislation
• Demonstrated satisfactory work performance and attendance history

If this sounds like you and you feel ready to build your clinical laboratory career within core lab, apply now and let us know why you’d be a great addition to our team.