Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: This is an evergreen posting used to build a talent pipeline for future Shelter Worker vacancies. Applications are reviewed on an ongoing basis, and qualified candidates may be contacted as positions become available. Why Work at Richmond House Shelter Community Residential Facility Richmond House is a well-established emergency shelter Community Residential Facility in Richmond, known for its commitment to offer safety, dignity, and compassionate care for individuals utilizing their services reintegration, accountability, and respect. The team plays a critical role in supporting individuals in crises and being a transforming influence in our community. transition back into the community, working closely with the Correctional Service of Canada and community partners. Staff are part of a mission driven team that treats every client with respect, recognizing their individual experiences and strengths, while providing stability during times of crisis. Working at an emergency shelter like Richmond House allows team members to contribute to a space where people, in vulnerable situations, feel protected, heard, and valued. Shelter workers also gain purpose through service, teamwork, and the chance to help clients move toward greater stability and hope. All while gaining valuable work and life experience. Position Purpose Shelter workers support the safe, respectful, and effective operation of the shelter by monitoring guest activities, setting boundaries based on program policies, maintaining facility safety, and providing practical and compassionate support to individuals experiencing homelessness. The role upholds The Salvation Army’s mission, policies, and safety standards while contributing to a positive, structured, and supportive shelter environment. Key Responsibilities Guest Safety & Shelter Operations Monitor guest activity and maintain shelter policies and restrictions Conduct bed checks and safety rounds Maintain cleanliness, order, and safety of the shelter and grounds Inspect neighboring properties and safely remove paraphernalia in accordance with the Good Neighbour Policy Documentation & Compliance Complete basic intake, orientation, and required paperwork Maintain accurate logbooks and incident reports Safeguard confidential guest information at all times. Guest Support & Engagement Provide practical, personal, and moral support to guests Work to support guest case plans and goals Prepare and serve breakfast, manage coffee bar, and provide simple meals Engage guests in appropriate activities (e.g., games, crafts, sports) Collaboration & Professional Conduct Liaise with external agencies and referral partners as required Attend staff meetings, training, and workshops as directed Foster a positive, respectful, and team-oriented work environment Perform general administrative and reception duties as needed Education & Experience Education & Certifications Post-secondary education in Social Services or a related field, or equivalent experience First Aid and CPR certification Training in crisis intervention, conflict resolution, and mediation Vulnerability Assessment Tool (VAT) training. Experience Minimum one year experience working with individuals experiencing homelessness Knowledge of homelessness, mental health, addiction, and concurrent disorders Additional Requirements Criminal Record Check (Criminal Records Review Program) Intermediate computer skills Ability to work independently, manage multiple priorities, and meet deadlines Strong commitment to confidentiality, cultural sensitivity, and respectful practice. Health & Safety Universal Precautions Immunization for Hepatitis B Vaccination against Tuberculosis. The target hiring range for this position is $24.70 to $24.95 with a maximum of $25.20. Compensation: Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.