EHN Canada is the nation’s largest private network of industry-leading mental health, trauma, and addiction treatment facilities, each with a passion for providing quality treatment for Canadians. We are committed to both caring for our patients and supporting their loved ones. With over 100 years of collective experience, our inpatient, outpatient, and online programs are offered across the country, providing essential compassionate care to patients wherever they are. 

EHN Canada prides themselves on providing both excellent and accessible care to all Canadians. 

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Position Summary

The Director, Disability Management and Return to Work provides leadership and oversight for disability management and return-to-work (RTW) services across workers’ compensation programs. This role is responsible for ensuring high-quality, client-centred care that supports safe, timely, and sustainable return-to-work outcomes.

The Director oversees complex cases, leads interdisciplinary collaboration, and ensures compliance with funder requirements, service level agreements (SLAs), and reporting standards. This position plays a critical role in aligning clinical, operational, and stakeholder priorities to optimize outcomes for workers, employers, and partners.

Key Responsibilities

1. Disability Case Management & Oversight

• Provide senior oversight of complex workers’ compensation and disability cases
• Ensure application of best practices in disability management, including functional assessment, accommodation planning, and RTW readiness
• Support teams in identifying and addressing barriers to recovery and work participation

2. Return-to-Work Planning & Outcomes

• Knowledge of the development and implementation of graduated and sustainable RTW plans (e.g., modified duties, transitional RTW)
• Ensure RTW remains a central focus throughout the care continuum, consistent with best practice expectations
• Monitor RTW progress and outcomes, including sustainability of return-to-work placements
• Ensure alignment between clinical recommendations and occupational demands

3. Interdisciplinary Team Leadership

• Lead and support a multidisciplinary team (e.g., occupational therapists, mental health clinicians)
• Facilitate clinical group and individual supervision, case conferences and collaborative care planning
• Promote consistent application of evidence-informed practices and documentation standards
• Foster a psychologically safe, accountable, and high-performing team culture

4. Stakeholder Engagement & Relationship Management

• Act as a point of contact for key stakeholders: 
  • Workers / clients
  • Employers and HR teams
  • Workers’ compensation boards and insurers
  • External healthcare providers
• Build strong partnerships to support coordinated RTW planning
• Manage complex stakeholder dynamics and resolve issues or disputes

5. Program Quality, Compliance & Performance

• Ensure adherence to funder requirements, contractual obligations, and SLAs (e.g., reporting timelines, service delivery expectations) in collaboration with the Referent Relations Manager
• Oversee quality assurance processes, including audits and continuous improvement initiatives
• Ensure timely, accurate, and defensible reporting aligned with funder expectations for functional outcomes
• Identify risks and escalate appropriately

6. Barrier Identification & Risk Management

• During supervision, and as needed, identify clinical, psychosocial, and workplace barriers impacting recovery and RTW
• Guide teams in addressing barriers such as: 
  • Fear avoidance or low confidence
  • Workplace conflict or lack of accommodation
  • Complex mental health or co-morbid conditions 
• Develop mitigation strategies to support successful RTW outcomes

7. Data, Metrics & Continuous Improvement

• Monitor and report on key performance indicators (KPIs), including: 
  • Return-to-work rates
  • Length of absence and time to RTW
  • Service utilization and capacity
• Use data to inform decision-making and improve program effectiveness
• Support innovation and process optimization within disability and RTW services

8. Communication & Documentation Excellence

• Ensure high-quality documentation that is: 
  • Clear, objective, and defensible
  • Consistent with funder and regulatory requirements
• Communicate complex clinical and functional information effectively to non-clinical stakeholders
• Provide timely updates on case progress, risks, and outcomes at case conferences and as needed

9. Equity, Inclusion & Trauma-Informed Practice

• Ensure services are culturally responsive, inclusive, and trauma-informed

• Recognize the impact of social, environmental, and workplace factors on recovery and RTW success 

• Promote an abilities-focused, non-stigmatizing approach in all interactions

• Partner with the Clinical Director and Clinical Educator to design, enhance, and implement clinical programming.

Core Competencies

• Advanced Disability Management Expertise
• Return-to-Work Strategy & Implementation
• Clinical & Psychosocial Acumen
• Stakeholder Engagement & Negotiation
• Leadership & Team Development
• Analytical Thinking & Outcome Measurement
• Communication & Documentation Excellence
• Risk Management & Decision-Making
• Change Management & System Navigation
• Equity-Informed, Client-Centred Practice

Qualifications

• Master’s degree in Social Work, Psychology, Occupational Therapy, Rehabilitation, or related field
• Relevant professional designation (e.g., RSW, OT Reg., Psychotherapist) preferred
• Minimum 5–7 years’ experience in: 
  • Workers’ compensation / disability management
  • Return-to-work program delivery
• Demonstrated experience managing complex, interdisciplinary cases
• Strong knowledge of workers’ compensation systems and RTW best practices
• French is an asset

Reporting Structure

• Reports to: Executive Director Outpatient Services
• Supervises: Interdisciplinary clinical staff 

Working Conditions

• Virtual clinical and administrative environment
• Frequent collaboration with internal teams and external partners
• High-paced, complex, and multi-stakeholder environment

Employee Benefits and Perks:

• Comprehensive benefits package including a yearly allowance of $2,000 for mental health and addiction services, plus $600 for various paramedical services (e.g., massage, physiotherapy)

• 24/7 Employee Assistance Program through GreenShield Health

• Competitive paid time off, with an extra paid day off for your birthday, offered to eligible employees

• Float Days and Recognized Statutory Holidays, providing additional flexibility and time off for eligible employees

• Access to in-house fitness facilities or discounted gym memberships

• Exclusive discounts through Perkopolis on entertainment, insurance, and more

• Opportunities for personal and professional growth through our Education Support Assistance program

• Supportive relocation opportunities due to our nationwide presence

• Defined Benefit pension plan with up to a 4% employer contribution

• Maternity and parental leave top-up

• Discounts available at Kids & Co. Daycare.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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