INTERNAL/EXTERNAL

Position Type: Bargaining Unit, Full‐Time, Permanent

Number of Positions: 1
Rate: $29.40 per hour

Reason for Posting: Existing Vacancy

Vacation: 4 weeksto start

Benefits: Group benefits with Life Insurance, AD&D, Extended Health and Dental Care with

premiums 100% paid by the employer, LTD with premiums 100% paid by employees; paid

sick leave and float day

RRSP: RRSP with 6.5% employer contribution and 4% employee contribution after successful

completion of probation

Hours: 37.5 hours per week working every Monday to Friday – 4pm to 12am
Supervisor: Senior Manager, Kingston Road Housing
Posting Date: May 22, 2026

Application Deadline: June 5, 2026
Location: 4628 Kingston Rd, Toronto, ON, M1E 2P6

Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to

improve the health, income and housing stability of people experiencing poverty and homelessness. We are

committed to ending homelessness, one person at a time.

Kingston Road Housing **–**provides safe deeply affordable housing for single people who are experiencing poverty,

chronic homelessness and often the long-term effects of trauma, social isolation, varying degrees of mental health

and substance use. Kingston Road Housing provides Housing with supports, including case management, on site 24

hours per day, 7 days per week. We work from a client centered, harm reduction, trauma informed, anti-oppressive

framework.

Does this sound like work you want to be a part of?
We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals,

and a chance to make a difference. With over 75 programs and services and more than 25 sites, there are lots of

opportunities to grow your career with us. Many members of the management team started in relief and front-line

roles.

What You Will Do:

• The focus of the position is to work with chronically homeless tenants to access and maintain their affordable

housing.

• Encourage tenant participation in the development of short- and long-term goals, community development

strategies, using a facilitative management approach to encourage tenants to reach their goals, maintain their

housing and to take responsibility for their lives and for the safety and enjoyment of their housing.

• Provide a welcoming, friendly, and professional Front Desk for Housing and keep the Housing Office open as

often as possible. This includes but is not limited to answering the phones, fielding tenant questions and

concerns, signing in guests, signing out keys, taking work orders, crisis intervention, assisting with tenant

medication, giving notices to tenants, and liaising with other workers and professionals.

• Utilize trauma informed community development, facilitative management, and conflict resolution approaches

to facilitate supportive, co-operative living and support tenants to develop skills to live cooperatively in their

accommodation.

• Provide intake, assessment and case management services, utilizing a client-centered, strength-based, harm

reduction approach to clients.

• Maintain a caseload of 5-8 lower need clients.
• Deal with housing related issues such as behaviours, social isolation, mental health, substance use, hygiene and

others, by encouraging and supporting tenants to problem solve and to access community resources such as

support agencies and other Fred Victor programs and services.

• Identify, intervene in and deescalate crisis situations and work with tenants to develop crisis management skills.

What You Bring to the Team:

• Strong understanding of systems that cause and support homelessness, poverty and discrimination and respect

for those realities.

• Well-developed interpersonal skills that will produce effective, productive and appropriate relationships with

the tenants, community, external agencies and staff at Fred Victor.

• Experience working with people who are actively using substancesfrom a harm reduction lens.

• This position will use a trauma informed, harm reduction, client centered, anti-oppressive approach to all of

their work. This position requires respect for, and expertise working with, tenants who are facing mental

and physical health issues, active substance use, history of trauma, abuse and social isolation and who come

from racially and ethnically diverse background.

What Sets You Apart:

• Demonstrated experience in conflict resolution and crisis management.
• Extensive experience working with people who come from diverse racial, gender, ethnic and cultural backgrounds

and who have experienced varying degrees of mental health, social isolation, and substance use.

• Lived experience.
• Strong customer service skills.
• Extensive knowledge of community-based resources.
• Proven ability to challenge organization, staff, and tenant communities in a positive and creative way to effect

better service.

• Well-developed interpersonal skills that will produce effective, productive, and appropriate relationships with

the tenants, community, external agencies, and staff at Fred Victor.

• Strong teamwork.
• Highly developed written and oral communication skills.
• Highly developed interpersonal skills.
• Highly developed group facilitation skills.
• Highly developed understanding of and proven ability to communicate appropriate professional boundaries.
• Highly developed ability to plan and prioritize work.
• Excellent written and oral communication skills.
• Literacy in Word, Pirouette, Excel.

Compensation and Benefits:

• For the Housing Worker position, Fred Victor offers an hourly rate of $29.40
• 4 weeks of vacation to start + 1 float day
• Generous paid sick leave allowance
• A comprehensive Dental, Extended Health and LTD group benefits package includes individual and family

coverage, including prescriptions, hospital accommodation, hearing care, paramedical practitioners and a wide

variety of dental care. Additional insurance includes vision care and travel for emergency medical services.

• 6.5 % of your gross salary will be contributed to a group RRSP on your behalf after successful completion of

probation; you will contribute 4% of your gross salary to the same RRSP

• Access to employee and family assistance plan

How You Can Apply
Internal employees who are interested in this opportunity are encouraged to apply through ADP by navigating to

Myself > Talent > Career Centre. External candidates may apply using this link: Fred Victor ADP Career Centre or by

scanning the QR code:

Please note that we are currently soft-launching our new online hiring system through ADP.

During this transition, not all job postings are available in the system yet. We appreciate your

patience as we work through this transition. As part of the application process, applicants are

asked to upload their resume and a cover letter as one document describing their interest in

joining the Fred Victor team.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation
Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and

respected, and where every employee has the opportunity to realize their potential. As such, we welcome and

encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons

across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please

contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received

relating to accommodation requests will be treated with confidentiality.