Position Title:

9-8-8 Crisis Line Responder

Position Summary:

KCR Community Resources is seeking a compassionate and skilled Crisis Line Responder to support individuals contacting the 9-8-8 national line by phone and/or text. This role provides short-term emotional support, crisis intervention, risk assessment, safety planning, and connection to appropriate resources. The Crisis Line Responder may also support third parties who contact 9-8-8 on behalf of someone they are concerned about.

Reporting Structure: Reports to the Crisis Line Manager

Prime Functions:

Respond to 9-8-8 calls and texts

• Respond to phone calls and/or texting interactions during scheduled shifts
• Provide short-term, non-judgmental emotional support, which includes assessment, problem solving, and exploring resources for service users
• Complete risk assessment, safety planning, and de-escalation with service users
• Engage emergency services when an intervention is required

Documentation and Administration:

• Provide interaction updates to responders on the next shift, debrief with supervisor or support staff as needed or required
• Complete follow up on 3rd party outreach calls as required, following all policies, procedures and privacy laws
• Maintain accurate and detailed reports
• Be familiar with local and national resources and relay information to service users as needed
• Regularly review policies and procedures, training manuals, etc.
• Maintain confidentiality and uphold ethical and legal standards as outlined in Policies and Procedures
• Complete legally required reporting when necessary
• Attend responder/staff meetings/additional training sessions as required
• Participate in mentoring new responders as directed
• Other related duties as assigned

Qualifications:

• Post-secondary education in a relevant field with preference to a degree
• Excellent interpersonal, cross-cultural, written and verbal communication skills – outgoing, positive and friendly personality
• Demonstrated initiative to enhance skills, knowledge, and attitude for crisis intervention and suicide prevention work
• Demonstrated computer proficiency, typing skills
• Able to maintain professional boundaries

Benefits

• 3 weeks vacation

• Paid sick leave

• Group benefits include extended health, dental, and paramedical

• Health spending account

• Pension contribution

Application Process:

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply. We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates in all aspects of the recruitment and selection process. If you require accommodation as part of the application process, please contact the People and Culture Manager at our main office at 250 763 8008.

About KCR Community Resources:

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet the community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives. We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions. We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.