Working Title: Document Management Specialist

Job Class: Management Analyst 1

Agency: Department of Employment and Economic Development

Job ID: 95786 Location: St. Paul Telework Eligible: Yes, may be eligible for some telework Full/Part Time: Full-Time Regular/Temporary: Limited Who May Apply: Open to all qualified job seekers Date Posted: 07/24/2026 Closing Date: 07/30/2026 Hiring Agency/Seniority Unit: Department of Employment and Economic Development / MAPE Division/Unit: Paid Family and Medical Leave Work Shift/Work Hours: Day Shift Days of Work: Monday - Friday Travel Required: No Salary Range: $24.40 - $35.30 / hourly; $50,947 - $73,706 / annually Classified Status: Unclassified Bargaining Unit/Union: 214 - Minnesota Association of Professional Employees / MAPE End Date: Up to one (1) year FLSA Status: Nonexempt Designated in Connect 700 Program for Applicants with Disabilities: No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

About The Paid Leave Division

Paid Leave is a new program that launched January 1, 2026. The program provides partial wage replacement to Minnesota workers that are out of work due to a qualifying condition such as a serious health condition that prevents you from working, or when you need time to care for a family member or a new child.

We have built a program that is easy for every Minnesotan to use. We are engaging the people who depend on us: workers, employers, caregivers, and insurers, to learn from them and continue to improve the program around what they need. We are using modern delivery service and product practices to deliver the program.

The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working. Our aim is to deliver a service that delights Minnesotans.

The Document Management Specialist (DMS) oversees the full lifecycle of all Paid Leave program documentation across multiple intake channels, ensuring accuracy, compliance, and timely movement that supports eligibility determinations and operational workflows. As the program’s document-workflow expert, the DMS uses independent judgment to assess document sufficiency, route materials appropriately, and resolve issues that affect program outcomes. The role also advises internal teams on document interpretation and workflow requirements, identifies systemic problems, recommends operational improvements, contributes to SOP development, and collaborates with technical and product teams to enhance program systems.

Key Responsibilities

Electronic Document Administration & Program Intake Management: Independently administers the intake, evaluation, quality review, and routing of all electronic Paid Leave documents, ensuring accurate metadata, proper workflow assignment, timely processing, and escalation of high-risk items. Physical Mail Governance & Intake Security Operations: Manages all physical mail intake, including secure handling, digitization, fraud-prevention procedures, chain-of-custody compliance, and integration into Salesforce workflows. Quality Assurance, Compliance Oversight & Continuous Improvement: Conducts QA checks and audits, identifies systemic documentation issues, ensures adherence to privacy and retention standards, and contributes to SOP updates and process improvements. Cross-Functional Support, Document Research & Request Fulfillment: Serves as the document subject matter expert, responding to internal and external document requests, researching missing or ambiguous items, resolving errors, and communicating with partners to obtain required documentation.

This is a temporary unclassified appointment anticipated to last up to one (1) year.

This position will be based out of the St. Paul office.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

This posting may be used to fill multiple positions.

Minimum Qualifications

Please ensure that your résumé clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose résumés clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Twi (2) year of experience implementing and performing high-volume document-management and records-processing functions, including mail-intake operations, claims-support activities, or other complex administrative workflow processes as determined by the agency.

Applicants that meet the above minimum qualification will be further evaluated on the following:

Experience working with digital systems to process, organize, or route documents (for example: Salesforce, SharePoint, or similar tools). Experience handling sensitive or confidential documents in compliance with privacy and security requirements. Ability to review documents for completeness and accuracy and determine the appropriate next steps. Ability to manage a high-volume workload while meeting deadlines and quality expectations. Ability to identify issues in documentation and resolve them effectively, including working with other teams when additional information or clarification is needed. Ability to adapt quickly to changes in policies, procedures, technology, or work priorities.

Preferred Qualifications

Knowledge of document intake workflows, indexing practices, or digital imaging procedures. Knowledge of data privacy and security requirements (e.g., HIPAA, state data practices laws) governing the handling of sensitive information. Experience conducting quality assurance reviews, audits, or document integrity checks. Experience working in a high-volume service or regulatory environment with strict timelines or statutory requirements. Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have experience working effectively with individuals from diverse backgrounds and cultures.

Additional Requirements

A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:

Criminal Background Check Employment Records Check (current and former State employees only) Employment Reference Check Conflict of Interest Review Driver’s License and Records Check

The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Veterans

To be considered with Veteran's Status, you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.

Recently Separated Veterans (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.

Certain Disabled Veterans: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.

See the above links for criteria and eligibility.

Current State Employees

Please apply via Self Service.

Contact

If you have questions about this position, contact Timothy High at timothy.high@state.mn.us

Working together to improve the state we love.

What do Minnesota's State employees have in common?

A sense of purpose in their work Connection with their coworkers and communities Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVF Diabetes care Dental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted children Pension plan that provides income when you retire (after working at least three years) Employer paid life insurance to provide support for your family in the event of death Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury Tax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-being Support To Help You Reach Your Career Goals

Training, classes, and professional development Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us. Please indicate what assistance is needed.