Make your mark for patients We are looking for a Head of Patient Experience & Support Programs who is strategic, patient‑focused, and collaborative to join us in our Patient Experience team, based in our Canada office in Oakville, Ontario. About the role As a senior enterprise leader and member of the Canadian Leadership Team (CLT) you will be accountable for defining, shaping, and governing UCB Canada’s end-to-end patient experience and patient support strategy as a core driver of country performance, access leadership, and organizational culture. You will lead and shape the end‑to‑end patient experience and support program strategy across Canada. As a senior leader, you will ensure patient services are integrated into business strategy, enabling access, improving outcomes, and driving performance. You will translate patient insights into impactful decisions, oversee financial performance, and ensure high standards of quality, compliance, and patient safety across all programs. You will be shaping affiliate-level performance outcomes, future-ready transformation, sustainable access, gross-to-net performance, and long-term enterprise value Who you’ll work with You will work closely with cross-functional leaders across commercial, access, finance, medical, and compliance teams, as well as external partners and service providers. You will operate as a key member of the Canadian Leadership Team, collaborating both Regionally and Globally to influence strategy and deliver patient-centered solutions. What you’ll do Enterprise Leadership & Strategy Define and lead national patient experience and support program strategy Ownership of the Patient Experience & PSP Strategy Act as the voice of the patient in strategic decision-making Enterprise Value Creation Through Patient Support Programs (PSP) Integrate support programs into brand and access strategies Financial Accountability & Governance for the for the Canadian PSP budget Lead cross-functional collaboration across internal and external partners Compliance, Risk & Quality Oversight for PSP Own program budgets, forecasting, and investment prioritization Utilizing data and digital transformation to drive insights and business performance Lead Canadian’s National PSP third party Vendor & Ecosystem Leadership Ensure compliance, quality, and patient safety across all programs People & Organizational Leadership · Lead and develop the Patient Experience / PSP organization Interested? For this role we’re looking for the following Minimum requirements Bachelor’s degree in life sciences, healthcare, business, or related Minimum 10+ years leadership in pharmaceutical, biotech, or healthcare environments Minimum of 3+ years’ experience leading patient support programs, access, and or commercial teams in Canada or similar systems Minimum 5+ years in the Canadian Healthcare system and patient access environment Minimum 5+ years proven ability leading cross-functional teams in a matrix environment Preferred requirements Master’s degree (MBA, MSc, MPH, or equivalent) Background in specialty, immunology or rare disease areas Experience with digital transformation and data-driven decision-making Leadership experience in matrix or global organizations Bilingual French and English are an asset Strong communication, influencing, and stakeholder management skills Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities. At UCB, we’ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description, this role is hybrid with 40% of your time spent in the office, irrespective of your current contractual agreement. Should your current working arrangements differ, please contact your Talent Partner to discuss, before submitting your application.[NA1]

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws. We are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected, and supported. We are committed to meeting the accessibility needs of persons with disabilities.

If you require an accommodation for the recruitment/interview process (e.g.alternate formats of materials, accessible meeting rooms or other accommodation), please contact HRAnswers@ucb.com and we will work with you to meet your needs. Requisition ID: 93384 Recruiter: Mary Fagundo Hiring Manager: Rodrigo Reis Talent Partner: Kim Rounsefell Job Level: SM II Please consult HRAnswers for more information on job levels.