About the role
WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians. We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees. THE ROLE IN A NUTSHELL Base Salary: CAD $72,521.00 - 109,341.00 The OnePoint team is the single point of contact for physicians, patients, Patient Support Programs (PSPs), insurers, and clients. The team manages all incoming patient referrals and ensures patients are enrolled into programs, have financial coverage, and begin therapy as quickly as possible. The OnePoint Supervisor provides direct people-management support to the team, including oversight, training, and coaching (performance reviews, goal setting, and career development). As the team has grown, this role supports stabilizing and scaling operations by sharing people-management responsibilities and ensuring consistent, high-quality service delivery. Key Responsibilities Support hiring, training, and coaching of PSP staff to develop a high-performing and resilient team using existing training materials and standard operating procedures. Oversee and streamline daily activities, manage scheduling, monitor performance, and implement program processes to enhance performance and productivity. Implement protocols and adhere to established processes to ensure high standards of service and compliance with healthcare guidelines and contractual obligations. Liaise with key internal and external stakeholders to provide timely and accurate updates and respond promptly to inquiries. Address escalations and client complaints, resolve conflicts, and provide consultation on continuity of care to ensure service excellence. WHO WE'RE LOOKING FOR Post-graduate diploma in healthcare or a related field Minimum of 3 years in healthcare, with at least 2 years in a PSP setting Preferred: 4+ years in healthcare, with at least 3 years in a PSP setting Understanding of PSPs and how they operate Reimbursement and financial support management for specialty drugs, including public and private coverage, LU codes, and free goods management Specialty pharmacy processes and systems, including retro-billing, test billing, and systems such as Kroll Relationship management with internal and external stakeholders Performance monitoring and productivity tracking Process improvement Conflict management and issue resolution Problem-solving and analytical thinking Reporting and data analysis Clear verbal and written communication Troubleshooting PSP-related processes, including reimbursement denials, appeals, financial assistance, and test billing issues Ability to engage, grow, and retain staff while fostering collaboration Critical thinking and root-cause analysis Ability to perform effectively in a high-stress environment and manage personal stress Nice to Have Bachelor’s degree, preferably in science or a related field. Additional experience in healthcare or PSP environments. THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All! A FEW MORE DETAILS Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.
Similar Jobs
About the role
WHO WE ARE When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a non-profit with a mission to support better health for all Canadians. We aren’t just a health and benefits company. We’re the only non-profit social enterprise that brings worlds of coverage and care together, all in one place. We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees. THE ROLE IN A NUTSHELL Base Salary: CAD $72,521.00 - 109,341.00 The OnePoint team is the single point of contact for physicians, patients, Patient Support Programs (PSPs), insurers, and clients. The team manages all incoming patient referrals and ensures patients are enrolled into programs, have financial coverage, and begin therapy as quickly as possible. The OnePoint Supervisor provides direct people-management support to the team, including oversight, training, and coaching (performance reviews, goal setting, and career development). As the team has grown, this role supports stabilizing and scaling operations by sharing people-management responsibilities and ensuring consistent, high-quality service delivery. Key Responsibilities Support hiring, training, and coaching of PSP staff to develop a high-performing and resilient team using existing training materials and standard operating procedures. Oversee and streamline daily activities, manage scheduling, monitor performance, and implement program processes to enhance performance and productivity. Implement protocols and adhere to established processes to ensure high standards of service and compliance with healthcare guidelines and contractual obligations. Liaise with key internal and external stakeholders to provide timely and accurate updates and respond promptly to inquiries. Address escalations and client complaints, resolve conflicts, and provide consultation on continuity of care to ensure service excellence. WHO WE'RE LOOKING FOR Post-graduate diploma in healthcare or a related field Minimum of 3 years in healthcare, with at least 2 years in a PSP setting Preferred: 4+ years in healthcare, with at least 3 years in a PSP setting Understanding of PSPs and how they operate Reimbursement and financial support management for specialty drugs, including public and private coverage, LU codes, and free goods management Specialty pharmacy processes and systems, including retro-billing, test billing, and systems such as Kroll Relationship management with internal and external stakeholders Performance monitoring and productivity tracking Process improvement Conflict management and issue resolution Problem-solving and analytical thinking Reporting and data analysis Clear verbal and written communication Troubleshooting PSP-related processes, including reimbursement denials, appeals, financial assistance, and test billing issues Ability to engage, grow, and retain staff while fostering collaboration Critical thinking and root-cause analysis Ability to perform effectively in a high-stress environment and manage personal stress Nice to Have Bachelor’s degree, preferably in science or a related field. Additional experience in healthcare or PSP environments. THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All! A FEW MORE DETAILS Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially. Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.
About Green Shield Canada
GreenShield is an integrated health services organization and the first organization in Canada to operate as a payer-provider – offering insurance, administering benefits, and paying claims as a ‘payer’, while offering medical, mental health and pharmacy services as a ‘provider’. This model allows GreenShield to build care around Canadians, simplify their health care experience, and improve health outcomes.
GreenShield is uniquely structured as a not-for-profit social enterprise. We reinvest earnings and redeploys services to underserved Canadian communities via our social impact brand, GreenShield Cares, with a focus on positively impacting at least one million Canadians by 2025. As the industry’s noble challenger GreenShield continues to innovate, evolving its offerings and services to deepen our purpose of championing Better Health for All.