SCOPE: The CEO, assisted by the staff and volunteers, will champion our mission, shape our vision, and lead our dedicated team with compassion, respect, and empathy. The CEO will model a commitment to equity, diversity, and inclusion. The CEO plays a pivotal role in ensuring that our standards of care remain exemplary and that our organization thrives as a trusted resource for patients, families, and the broader community.

DUTIES AND RESPONSIBILITIES: Strategic Focus

• To develop new business opportunities for the organization primarily in South Simcoe
• To keep up to date with new developments in the fields of hospice palliative care and ensure that the organization can respond rapidly to them.
• To ensure strategic decisions capture the breadth of the organization (residential hospice, visiting hospice and community hospice and palliative care including chronic disease management and wellness) while delivering key business foci.
• Innovate and champion new programs and services to meet the evolving and growing needs of the community.

Leadership, Planning & Operations

• Represents the organization with professionalism and credibility in all settings
• Build trust through transparency, consistency and active listening
• Facilitate open dialogue and foster a culture of accountability and shared purpose
• Provide visionary leadership and direction to the organization, ensuring alignment with the mission, vision, and values of Matthews House Hospice
• To keep the voice of clients, families and caregivers affected by hospice palliative care at the centre of the organization’s programs and services
• Work in partnership with the Board of Directors to develop and execute multi-year strategic plans
• Oversee the day-to-day operations of the hospice clinical program, ensuring compassionate high quality, patient- and family-centered care is consistently delivered
• Ensure adherence to the organization’s Privacy Policy and provide support to the Privacy Officer in the performance of the required duties
• Lead the development, implementation, and monitoring of the annual operations plan, establishing goals and a balanced scorecard, including key performance indicators that reflect strategic objectives
• Ensure that appropriate systems and organizational structures are in place for the effective and efficient management of the organization and its resources, including staff oversight, development, and performance management
• Manage, coach, and motivate the leadership team to meet individual and organizational goals and objectives, while creating a culture of collaboration, accountability, cross-functional alignment, and service excellence
• Effectively negotiate and manage contracts and ensure statutory compliance within a unionized environment
• Oversee the implementation of and compliance with labour standards, Health and Safety regulations, and other practices and processes required to maintain a safe work environment
• Oversee the day-to-day operations of the infrastructure including site management and information technology management
• Ensure that appropriate systems and processes are in place to support the organization’s communication infrastructure, including, but not limited to, databases, newsletters, websites, and social media.

Governance

• Demonstrate understanding of governance best practices to ensure a high level of Board accountability
• To ensure that the organization’s corporate policies and practices are up to date, relevant and fair in the current business environment and that the organization is managed in line with current best practice.
• Provide regular reports to the Board regarding internal and external risks, outlining mitigation strategies as required
• Ensure an effective and efficient complaint resolution process is in place
• Attend all meetings of the Board and annual meetings of members, and prepare and deliver reports and other materials to support Board oversight
• Support the implementation of Board policies and procedures
• Support Board recruitment and retention.

Financial Management and Fundraising

• Work with the leadership team to create and present the annual operating budget for Board approval
• Oversee the financial performance of the organization, ensuring proper controls, reporting and compliance with all regulatory and legal obligations, and responsible stewardship of resources
• To support the board’s work in building the revenue streams and reserves of the hospice.
• Partner with the Board and the Executive Director of the Matthews House Hospice Foundation to support donor activities
• Provide oversight of the fundraising strategy, plan, and activities, in collaboration with the Matthews House Hospice Foundation.

Funder & Community Relations

• Develop the hospice’s public profile in order to influence key stakeholders and develop or maintain good relationships with Ontario Government agencies, public bodies, charities and private sector agencies as well as client and caregiver groups and the general public.
• Build and ensure strong relations with local and provincial government partners in support of an ongoing funding relationship
• Develop and maintain relationships with palliative care providers and the broader healthcare system to support an ongoing high standard of operations
• Serve as the primary spokesperson and community ambassador in all media relations,

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s Degree in a health related field; advanced degree (master’s degree in business administration or health administration) strongly preferred.
• A minimum of ten years of progressive senior leadership experience in the Ontario healthcare system is required. Experience in the hospice/palliative care sector is a definite asset.
• Demonstrated experience working in non-profit and/or charitable organizations is preferred.
• Direct experience working with a Board of Directors
• Proven experience building, leading coaching and retaining high performance teams. Experience managing teams within a unionized environment is an asset.
• Demonstrated experience with financial oversight, controls and budget development
• Experience with government funding relationships, including building relationship and support with local and provincial governments
• Familiarity with federal and provincial legislation, regulations and standards related to the management of non-profit healthcare related organizations
• Knowledge of health and safety standards and managing and mitigating risks in a service facility
• Exceptional interpersonal and communication skills, with a proven ability to effectively listen, collaborate and engage staff, volunteers, residents, families, and other partners
• Highly diplomatic with solid negotiation, conflict resolution, problem-solving and decisionmaking skills
• Demonstrated ability to build unity amongst diverse audiences, including clients/patients, staff, volunteers, donors and community partners.

JOB REQUIREMENTS:

• Ability to prioritize in an active clinical environment with frequent disruptions
• Physical ability to carry out duties as required including standing, walking, reaching with hands and arms, stooping, kneeling/crouching, squatting, bending, lifting (up to 35lbs), pushing and pulling may be necessary at times.
• Valid driver’s license and reliable vehicle
• Clear Criminal Record and Vulnerable Sector check