Company Description Amjay Software Solutions provides digital connectivity tools that help pharmacies offer customers a seamless, multi-channel online experience. The company’s solutions enable pharmacies to keep customers connected to their stores 24/7, supporting convenient access to services and information. By focusing on ease of use and reliability, Amjay Software Solutions helps clients meet rising expectations for intuitive digital interfaces. Team members contribute to products that improve customer engagement and support modern pharmacy operations. The Role As a First-Line Support Specialist, you’ll be the go-to person for incoming client needs—resolving issues, routing requests, and delivering a gold-standard support experience. You’ll work closely with technical and business teams to improve our processes, documentation, and systems while helping pharmacists stay up and running.

This is a hands-on role with real impact. If you’re a natural troubleshooter who enjoys variety, autonomy, and the occasional firewall mystery, you’ll thrive here.

Responsibilities Client Support & Case Management

• Serve as the primary contact for incoming client requests via email, phone, and support desk.
• Create, manage, and triage internal support cases using Amjay’s case management system.
• Follow up directly with pharmacies to resolve issues, confirm fixes, and document outcomes clearly.
• Participate in shift/on-call rotation
• Escalate unresolved issues immediately

Technical Support

• Connect remotely to pharmacy systems to install and configure Amjay software.
• Set up workstation shortcuts and validate proper installs across all pharmacy terminals.
• Troubleshoot common issues related to firewalls, service interruptions, etc.
• Serve as backup for other tech-related duties including pharmacy websites and app deployments.

Cross-Functional Collaboration

• Work with the technical team to resolve advanced issues and escalate edge cases.
• Collaborate with Business Development to identify recurring themes and improve internal and client-facing processes.
• Refine workflows for faster response and higher client satisfaction.

Documentation & Process Improvement

• Build and maintain internal knowledge base articles.
• Create clear client-facing documentation (e.g., restart guides, login instructions).
• Propose improvements to ticket handling, reporting, and communication processes.

What You Bring

• Client support experience in a software, tech, or pharmacy-related environment
• Confident with technical troubleshooting.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, sometimes ambiguous environment.
• Proficiency with support platforms.

Resumes can also be sent to info@amjaysoftware.com