Are you an enthusiastic, relationship-focused leader with a healthcare background and a passion for community connection? Classic LifeCare is looking for a proactive Branch Lead to support the success, growth, service coordination, and day-to-day operations of our Prince George branch while strengthening client and employee experiences and ensuring compassionate, high-quality care.

Our Mission, Vision, and Values

At Classic LifeCare, our mission is enriching lives through compassionate care. Our vision is to be the trusted choice in compassionate home care, where every individual is treated as a valued member of our family.

We live our values every day through kindness, empathy, joy, respect, and understanding, and we are looking for someone who brings these values into every interaction with clients, families, employees, funders, and community partners.

About the Role

As Branch Lead, you will support branch operations, service excellence, team development, contract accountability, and sustainable growth in the Prince George community while working closely with Client Care Coordinators, field employees, office employees, clients and families, internal leaders, funders, partners, and community stakeholders.

What You’ll Do

• Build trusted relationships with partners, funders, clients, families, employees, and community stakeholders.
• Represent Classic LifeCare professionally in meetings and support clear communication, reporting, and contract accountability.
• Support local marketing, outreach, referral opportunities, and community engagement to grow Classic LifeCare’s presence in Prince George.
• Coach, mentor, and support office and field employees to deliver consistent, high-quality service.
• Promote accountability to Classic LifeCare standards, policies, procedures, contracts, and key performance indicators.
• Respond to client, employee, partner, and service-related concerns with professionalism, respect, and sound judgment.
• Track feedback, trends, incidents, and service gaps, then recommend action plans and process improvements.
• Support recruitment, onboarding, orientation, training, quality improvement, compliance, safety, and operational efficiency.

What You Bring

• A healthcare, home care, community services, client services, operations, or related background.
• A valid driver’s licence and access to reliable transportation for community travel.
• An enthusiastic, positive, and proactive approach to leadership and relationship-building.
• Experience building trust with clients, employees, community partners, funders, or stakeholders.
• Strong leadership, coaching, mentoring, accountability, conflict management, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills, including the ability to prepare professional reports.
• Strong organization skills with the ability to manage competing priorities, timelines, and follow-up requirements.
• Experience supporting recruitment, onboarding, orientation, or training is an asset.
• A commitment to quality improvement, service excellence, and respectful, person-centred care.

Salary: $55,000 to $60,000 annually

Why Join Classic LifeCare?

Classic LifeCare is a trusted, family-run home care organization committed to compassionate service, safe care, strong relationships, and community connection. In this role, you will lead with purpose, support a dedicated team, and help shape the future of care in Prince George.

If you are an enthusiastic healthcare-minded leader, a confident driver, and someone who believes in enriching lives through compassionate care, we would love to hear from you.

Apply today and help us bring kindness, empathy, joy, respect, and understanding to the Prince George community.