OSHAWA CLINIC GROUP HEAD OFFICE: WHITBY HEALTH CENTRE 198 Des Newman Blvd., Whitby, ON L1P 0P9

POSITION: Casual Float Pool Medical Office Assistant (MOA) STATUS: Casual / Float Pool ESTIMATED HOURS: approx. 24 hours per week to start (no guarantee), with opportunity to increase up to 44 hours/week depending on need LOCATIONS: Various Oshawa Clinic Group sites (Whitby, Oshawa, Courtice, Taunton) REPORTS TO: Clinic Manager / Supervising MOA / Department Lead

WHO WE ARE

Oshawa Clinic Group is a multi-site, multi-specialty clinic committed to delivering compassionate, patient-centered care. Our team strives for excellence in clinical and administrative operations, supporting physicians, allied health, and patients across our sites. We value collaboration, innovation, and dedication.

ROLE SUMMARY

As a Casual Float Pool MOA, you will provide administrative and clinical support across different clinic sites and departments. You?ll act as a dependable resource who can adapt to varied workflows, fill in staffing gaps, and ensure smooth patient flow and office operations.

Your flexibility and strong organizational skills are key ? this role is ideal for someone who thrives in changing environments and enjoys variety.

KEY RESPONSIBILITIES

• Greet and welcome patients in a friendly, professional manner (in person and by phone)
• Manage patient check-in and check-out, verify patient information, update demographics
• Schedule, confirm, and follow up appointments
• Maintain accurate electronic health records (EHR) / EMR
• Assist with billing, insurance verification, and related administrative tasks
• Prepare exam rooms, ensure appropriate supplies, and maintain cleanliness
• Record vitals and take basic patient histories when needed
• Manage telephone inquiries, direct calls appropriately
• Support referrals, requisitions, and other clinical documentation
• Perform general office tasks: filing, scanning, faxing, photocopying
• Ensure compliance with PHIPA, patient confidentiality, and clinic policies
• Adapt to differing workflows, clinicians? preferences, and departmental needs
• Collaborate with clinical and administrative staff to maintain seamless patient care

QUALIFICATIONS & SKILLS

• Diploma in Medical Office Administration or equivalent
• Or at least 5 years of relevant experience as an MOA (or similar)
• Proficiency in electronic health record / EHR / EMR systems
• Strong computer literacy (MS Office, scheduling software, databases)
• Knowledge of medical terminology, billing, and documentation standards
• Excellent interpersonal, written, and verbal communication skills
• Meticulous attention to detail, organizational skills, ability to multitask
• Compassion, empathy, and patient-centric attitude
• Ability to work independently and as part of a team
• Flexibility to float between sites / departments and work varying schedules
• Reliable transportation and the ability to travel to and from all Oshawa Clinic Group sites (Whitby, Oshawa, Courtice,) is mandatory for this position
• Up to date Vulnerable Sector Check will be required (Employer-specific)

WHY JOIN US / WHAT WE OFFER

• Exposure to multiple specialties and sites ? great opportunity to deepen clinical & administrative experience
• Tuition reimbursement / professional development support
• Supportive team environment and opportunities for growth
• Meaningful work in a patient-focused setting

Job Type: Casual

Pay: $21.31-$23.50 per hour

Benefits:

• Flexible schedule
• On-site parking

Work Location: In person